Hospice Volunteer Coordinator - Full-Time Day Shift

Warm Hearth Village

A Nonprofit Community

Our Mission: Fostering a person-centered approach to aging in an inclusive environment that redefines retirement.

Our Vision: To nurture a transformative culture where people live and work in community, knowing their contributions are essential to our success.

Our Values: Innovation, Community Collaboration, Passion, Inclusiveness and Ethics.

Position Summary

The Hospice Volunteer Coordinator is responsible for recruiting, training, supporting, and retaining hospice volunteers who provide compassionate companionship and support to patients and families. This role ensures compliance with hospice regulations while strengthening community engagement and enhancing the quality of end-of-life care.

Key Responsibilities

Volunteer Program Management

• Recruit, interview, and onboard hospice volunteers
• Coordinate volunteer assignments based on patient and family needs
• Maintain required volunteer documentation and service hour tracking
• Ensure compliance with hospice regulatory standards
  
  

Training & Education

• Develop and deliver volunteer orientation programs
• Provide ongoing education and support opportunities
• Ensure volunteers understand hospice philosophy and scope of service
  
  

Patient & Family Support Coordination

• Match volunteers with appropriate patient/family situations
• Monitor volunteer visits and satisfaction
• Address concerns promptly and professionally
  
  

Community Outreach

• Represent hospice services at community events
• Build relationships with local organizations, schools, and faith communities
• Promote awareness of hospice volunteer opportunities
  
  

Program Compliance

• Maintain volunteer files per Medicare Conditions of Participation
• Track volunteer hours to meet regulatory requirements
• Support quality improvement initiatives
  
  

Qualifications

Required

• Strong organizational and communication skills
• Experience coordinating volunteers or community programs
• Ability to work independently and collaboratively
  
  

Preferred

• Hospice or healthcare experience
• Bachelor’s degree preferred in social services, healthcare, education, or related field (or equivalent experience)
• Knowledge of end-of-life care principles
• Experience with volunteer training programs
  
  

Key Skills

• Compassionate communication
• Strong organization and follow-through
• Public speaking and recruitment ability
• Relationship-building with community partners
• Documentation accuracy and regulatory awareness
  
  

Schedule & Work Environment

• Full-time position M-F 8-5
• Combination of office, community outreach, and occasional patient-related coordination
• Some evening or event availability may be required
  
  

Hiring Manager

• Kimberly Akers, DON kakers@warmhearth.org