What are the responsibilities and job description for the Rental Coordinator position at Warehouse on Wheels?
WOW is a dynamic and growing company doing business locally as Advantage Trailer Rentals.
About WOW:
Warehouse On Wheels is a place where team members want to come to work! Our team members are supported by safe working conditions, servant leaders who CARE about their employees’ wellbeing, and market-based compensation and gain sharing.
Our team members and your future co-workers: do what needs done, not just what is asked of them, act with a sense of urgency and with a winning mindset, do what they say they are going to do when they say they are going to do it!
What You’ll Do:
- Collaborate with the General Manager to develop and maintain competitive customer pricing.
- Prepare accurate rental agreements and related documentation.
- Stay informed about competitors’ rates and rental practices to ensure market awareness.
- Respond promptly and professionally to customer inquiries, concerns, and service requests.
- Handle incoming calls and provide detailed information about our products and services.
- Work directly with customers to understand their trailer and container needs and recommend appropriate solutions.
- Build and maintain strong, long-term customer relationships.
- Conduct thorough pre-rental trailer inspections, documenting any defects or maintenance needs.
- Perform post-rental inspections to verify condition and identify any damage.
- Take photos and document damages as needed for customer billing purposes.
What We’re Looking For:
- Strong interpersonal, problem-solving, and follow-up skills.
- Enthusiasm for developing and maintaining customer relationships.
- Proficiency in Microsoft Word and Excel.
- Ability to adapt in a fast-paced, growing company environment.
- High attention to detail with strong organizational skills.
- Positive, “can-do” attitude and proactive mindset.
- Self-starter who can work independently while supporting a team.
- Clear and effective communicator.
Qualifications to be successful:
- High School Diploma or equivalent required.
- One to three years’ experience with direct customer relations
- Must have a current driver’s license.
What WOW offers you:
- Insurance plans (eligibility after 30 days of employment):
- Health (2 plans to choose from)
- Dental (Basic and Enhanced plans available)
- Vision (Company paid)
- Life and Short-Term Disability Insurance
- Health Savings Account with generous employer contributions
- Financial Wellness Courses
- WEEKLY PAY
- 10 Paid Holidays
- PTO Plan
- Bonus potential (Monthly and Quarterly)
- 401k with company match (60-day contribution eligibility)
If you are ready to be a part of our winning team, submit your resume!
Salary : $25 - $27