What are the responsibilities and job description for the Product Specialist position at Warehouse-Lighting.com?
Company Description
Warehouse-Lighting.com is a trusted leader in providing energy-efficient lighting solutions for industrial, commercial, architectural, and residential spaces. The company designs and manufactures its own Warelight brand products while distributing other trusted brands. Specializing in LED technology, Warehouse-Lighting.com offers a wide range of lighting options for both indoor and outdoor applications, including High Bays, Flat Panels, Floodlights, and more. Serving a diverse clientele such as business owners, contractors, architects, and municipalities, the company takes pride in its nationwide reach, focus on energy savings, and environmental impact. Recognized as an Inc. 5000 company, Warehouse-Lighting.com continues to expand and innovate in the lighting industry.
Role Description
Warehouse-Lighting is seeking a Product Specialist to support the Product Management team in the execution, coordination, and maintenance of our growing portfolio of proprietary WareLight products and third-party manufacturer offerings.
This role serves as a key resource between Product Management, Sales, Customer Service, Ecommerce, Marketing, and Vendor Partners. The Product Specialist will help manage product information, coordinate vendor communications, support technical product inquiries, and assist with product launch activities to ensure accurate information and efficient execution across the organization.
The ideal candidate is highly organized, detail-oriented, technically curious, and enjoys working cross-functionally to solve problems and keep projects moving forward. This position offers an excellent opportunity for someone interested in building a career in Product Management, Vendor Management, Supply Chain, Ecommerce, or Product Development.
Key Responsibilities
Product Information Management
- Maintain and organize product specifications, certifications, installation instructions, technical documentation, and related product resources.
- Coordinate product information updates from manufacturers and suppliers.
- Assist with product pricing updates and product data maintenance.
- Ensure product information remains accurate and consistent across internal systems and website listings.
- Research and compile product information requests from internal departments.
Vendor & Supplier Coordination
- Serve as a day-to-day contact for routine vendor and supplier communications.
- Coordinate requests for product information, specifications, certifications, samples, and technical documentation.
- Support communication with domestic manufacturers and overseas suppliers.
- Assist Product Management with sourcing-related projects and supplier follow-up activities.
Sales & Customer Service Support
- Assist Sales and Customer Service teams with product-related questions and information requests.
- Research technical product inquiries and coordinate responses with manufacturers and suppliers.
- Support troubleshooting efforts related to product applications, specifications, and installation questions.
- Assist with warranty investigations, quality concerns, and product issue resolution.
- Help maintain internal product knowledge resources and training materials.
Product Team Support & Reporting
- Maintain project trackers and department reporting tools.
- Track outstanding action items related to product launches, vendor requests, and product maintenance.
- Assist with special projects related to product development, sourcing, vendor management, and operational improvements.
Product Launch & Lifecycle Support
- Assist Product Management with new product launch activities.
- Coordinate collection of launch materials including specifications, images, certifications, and marketing assets.
- Support Ecommerce and Marketing teams with product setup requirements.
- Assist with ongoing product maintenance and product lifecycle activities.
Qualifications
Required Qualifications
- Bachelor's degree in Business, Marketing, Supply Chain, Engineering, Technical Studies, or a related field; equivalent experience may be considered.
- Strong organizational and project coordination skills.
- Excellent written and verbal communication skills.
- High attention to detail and ability to manage multiple priorities simultaneously.
- Proficiency with Microsoft Office, particularly Excel.
- Strong problem-solving and follow-up skills.
Preferred Qualifications
- Experience in product management, customer service, vendor management, ecommerce, purchasing, supply chain, or technical support.
- Experience working with ERP systems, ecommerce platforms, or product information management systems.
- Technical aptitude and willingness to learn commercial and industrial lighting products.
- Experience working with manufacturers, suppliers, or distributors.
Success in This Role
A successful Product Specialist will:
- Become a trusted resource for Sales, Customer Service, Ecommerce, and Marketing teams.
- Improve responsiveness to product-related questions and requests.
- Maintain accurate and organized product information across systems and platforms.
- Support effective communication with vendors and suppliers.
- Help streamline product-related workflows and internal communication.
- Increase the Product Management team's capacity to focus on strategic product initiatives, new product development, and long-term business growth.