Entertainment Venue General Manager

We are looking for a motivated and results-driven General Manager to lead our team of hard-working, fun-loving, movie heroes! The GM is passionate about hospitality and leads our team at Warehouse Cinemas Rotunda to create moments worth remembering for our guests. The GM directs daily operations, leads the management team, and promotes a healthy team culture.

Core Functions

1. Consistency and Quality of Customer Service: We like to think outside the box in all aspects of the customer experience. From our movie-themed specialty cocktails to our luxury heated recliners, Warehouse Cinemas is more than popcorn and a movie (but we have the classics too!). The GM ensures all team members provide a positive guest experience and maintains quality standards at each stage of a guest's visit.

2. Operational Excellence: The GM directs daily operations of the Cinema, promotes efficiency, and addresses areas of weakness with improved process or execution. Backed up line at the concession stand? Ticket kiosk on the fritz? The GM has an eagle eye and jumps in to problem-solve with the team.

3. Leadership, Management, and Training: Warehouse Cinemas will be the first job for a lot of our employees - a great opportunity to develop young professionals! We are dedicated to the training and development of our team members at every level of the organization; whether WC is a first job or a forever career, our performance management and training program aims to develop each employee into a better professional. The GM mentors our management staff, executes personnel duties, and ensures all staff are thoroughly trained for success at WC and beyond.

4. Cultivating a Healthy Culture: We believe that a healthy culture is more than happy employees. Our culture is about positive attitudes, teamwork, critical thinking, and yes–fun!

5. Performance and Financial Accountability: We've got a competitive, entrepreneurial spirit! We set goals, take a weekly health check on all things numbers, and work as a team to develop strategies. The GM monitors performance metrics and theater finances, keeps detailed and organized records, and works with executive leadership to promote the financial health of WC.

Qualifications

• Ability to work onsite at our facility in Baltimore, MD
• Graduation with a High School diploma or equivalent required. Associates or Bachelor's degree in hospitality, communications, or business a plus.
• 3 years of personnel management experience required
• Prior experience in a management position at a movie cinema or similar industry strongly preferred
• Open availability, including nights, weekends, and holidays required
• Working knowledge of Microsoft Office software, including Word, Excel, calendar, and email
• Physical Demands: The chosen candidate will frequently be required to stand, walk, sit, climb, lift up to 50 lbs., and perform other similar duties.

You might be a good fit if:

• Your ideal job has you working with people for much of your workday. You love to work with customers, and finding ways to make their experience special is the highlight of your day.
• You are a talented team leader and find fulfillment in developing team members for their future success.
• You have a knack for spotting things that could be improved, and you take ownership of getting things done. You're ready to take initiative to help the entire team be successful.
• You see challenges as a natural part of work and life. You choose to have a positive attitude and problem-solve as a team.
• At the end of the day, your moral compass is at the heart of every action and decision. It's important to you that your decisions have a positive impact on your team and customers.

Like what you hear so far? Warehouse Cinemas might be the place for you! Submit your application to apply.