What are the responsibilities and job description for the IT Specialist position at Wardlaw Claims Services, LLC?
Required Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- Minimum of 3-5 years of experience as a System Administrator, Network Administrator, or similar IT role.
- Experience administering Microsoft 365 environments, including Exchange Online, (Azure AD), SharePoint, Teams, and Intune.
- Knowledge of networking concepts including TCP/IP and wireless networking.
- Experience with endpoint management, patch management, antivirus, and vulnerability remediation.
- Strong troubleshooting skills for hardware, software, printers, and business applications.
- Ability to document systems, procedures, and technical configurations.
- Excellent communication and customer service skills.
Preferred Qualifications
- Experience supporting SonicWall firewalls and network security appliances.
- Experience administering backup and disaster recovery solutions.
- Familiarity with cybersecurity frameworks, SOC 2 controls, ISO 27001, and security best practices.
- Experience with PowerShell scripting and automation.
- Experience supporting multiple office locations and remote workforce environments.
Key Responsibilities
- Administer and maintain network infrastructure, Microsoft 365 services, and security systems.
- Provision and deprovision user accounts, email access, security groups, and permissions.
- Manage endpoint deployment, patching, monitoring, and software updates.
- Provide Tier 2 and Tier 3 technical support to employees.
- Assist with IT projects, migrations, and infrastructure upgrades.
- Maintain asset inventories, technical documentation, and change management records.
- Participate in incident response, disaster recovery testing, and business continuity activities.
- Ensure company and client information remains secure and protected.
Additional Requirements
- Ability to lift and install IT equipment up to 50 pounds.
- Ability to travel occasionally between company locations as needed.
- Availability for after-hours maintenance, emergency support, and on-call rotations when required.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Vision insurance
Work Location: In person
Salary : $55,000 - $60,000