What are the responsibilities and job description for the LineHaul Clerical Support-FT position at Ward Trucking, LLC?
JOB TITLE: Linehaul Clerical Support
REPORTS TO: Linehaul Manager
OVERVIEW OF ROLE: To ensure the customer is always serviced first and receives the type of attention that makes them want to do business with Ward. To grow our business through customer retention while balancing costs by performing clerical duties efficiently. To support linehaul operations and assist linehaul drivers with any needs.
DUTIES AND RESPONSIBILITIES:
Customer Service Responsibilities (all apply)
- Answer telephones in accordance with Ward standards using applicable marketing greeting.
- Provide internal customer service to personnel from other service center locations.
- Enter delivered status on interline bills daily to show that freight was given to an interline carrier.
- Proficiently assist dispatcher when necessary with computerized dispatch process.
- Promptly arrive drivers, tractors and strips trailers in the computer so that equipment is ready to be re-entered for use.
- Strip and load all kick and pick drivers once they are loaded and ready for dispatch.
- Assist terminals with proper equipment status when needed.
- Send out a daily message to operations for any loads held.
- Review linehaul notes at the beginning of the shift to ensure instructions are followed and communicate any changes to dispatch.
- Review the linehaul plan at the beginning of the shift to ensure all loads are moving and communicate any changes to dispatch.
- Make notations for any payroll additions such as placard, breakdown, delay and out of route miles.
JOB REQUIREMENTS:
- Must be customer focused with good people skills.
- Must have excellent communication skills and basic knowledge of telephone etiquette.
- Must have previous clerical experience in a business atmosphere.
- Proficient data entry skills with attention to detail.
- Previous experience in the motor carrier industry is desirable.
- Ability to work required hours (night shift, overtime if applicable) and travel if necessary.
This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.
