What are the responsibilities and job description for the Church Database & System Administrator position at Ward Church?
Job Title: Church Database & Systems Administrator (Ministry Platform)
Company: Ward Church (Northville, MI)
Job Type: Part-time (Non-exempt)
Work Location: On-site (with occasional remote as approved)
Job Overview
Ward Church is seeking a part-time Church Database & Systems Administrator to own and optimize our church management system (ChMS), Ministry Platform. You will support staff and ministry teams with configuration, reporting, training, documentation, and data integrity-helping us track engagement and strengthen discipleship pathways. You will also partner with our managed service provider (MSP) to coordinate day-to-day IT needs and ensure our technology is reliable, secure, and aligned with our mission.
This role is a great fit if you enjoy building simple systems, training and supporting users, and turning messy data into clear, actionable insight.
Benefits
- Paid Time Off
- Paid holidays
- Employee Assistance Program (e.g. counseling)
- Meaningful work supporting a church community and ministry teams
- Flexible part-time schedule (as approved)
- Occasional remote work (as approved)
- Professional development and training opportunities (as available)
Schedule
- Part-time hours, Sunday - Thursday
- Some evening or weekend support may be required for major events
Key Responsibilities
- Ministry Platform Administration & Optimization
- Serve as the primary administrator and subject-matter expert for Ministry Platform.
- Maintain system configuration, security roles, permissions, and data structures.
- Ensure data accuracy, consistency, and integrity across all ministries.
- Build and maintain dashboards, reports, workflows, and automated processes.
- Evaluate new features, updates, and plugins; recommend and implement improvements.
- Troubleshoot issues and coordinate with Ministry Platform support when needed.
- Staff Training & Support
- Leverage AI for the purpose of supporting users as they do ministry with our current systems.
- Develop and deliver training for staff, volunteers, and ministry leaders.
- Create clear, accessible documentation, SOPs, and quick-reference guides.
- Provide ongoing coaching to help teams use Ministry Platform effectively for events, groups, giving, communications, and engagement tracking.
- Serve as the first point of contact for ChMS-related questions and support needs.
- Process Development & Documentation
- Map, document, and refine ministry workflows that rely on Ministry Platform.
- Collaborate with ministry leaders to design processes that are efficient, consistent, and aligned with churchwide standards.
- Maintain a centralized library of digital processes, policies, and training materials.
- IT Coordination & Vendor Management
- Act as Ward Church's internal liaison to our managed service provider (MSP).
- Coordinate support tickets, system upgrades, hardware lifecycle planning, and network maintenance.
- Assist with onboarding/offboarding technology setup (accounts, permissions, devices).
- Monitor IT asset inventory and ensure compliance with security best practices.
- Support staff with basic troubleshooting and escalate issues appropriately.
- Cross-Ministry Collaboration
- Partner with Communications, Group Life, Worship, NextGen, and other ministry teams to ensure Ministry Platform supports their goals.
- Participate in cross-departmental planning for events, data needs, and technology improvements.
- Provide insights and analytics that help ministries measure engagement and impact.
Reports To
Director of Administration
Work Environment
This role is primarily on-site at Ward Church (Northville, MI), with occasional remote work as approved. Some evening or weekend support may be required for major events or ministry needs.
How to Apply
Apply on Indeed and include a resume. In your application, please briefly describe your experience with databases/CRMs (or Ministry Platform) and any experience training users or supporting an organization's IT systems.
Equal Opportunity Employer
Ward Church is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, age, disability, veteran status, or any other status protected by law.
Qualifications & Skills
Required
- Experience with church management software or a comparable CRM/database platform (Ministry Platform preferred).
- Strong technical aptitude and ability to learn new systems quickly.
- Excellent communication skills-able to teach, document, and simplify complex concepts.
- Proven ability to build and improve processes.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively with staff, volunteers, and external vendors.
- Commitment to the mission and values of Ward Church.
Preferred
- Experience in IT coordination, help desk support, or vendor management.
- Familiarity with SQL, reporting tools, or workflow automation.
- Experience in a church or nonprofit environment.
- Project management experience.
Personal Characteristics
- A systems thinker who enjoys making things work better.
- Patient, approachable, and supportive when helping others learn.
- Proactive problem-solver who anticipates needs before they become issues.
- Comfortable balancing technical work with relational ministry support.
- Values excellence, integrity, and servant leadership.