What are the responsibilities and job description for the Service Technician position at Wapello Rural Water Association?
Service Technician
The Service Technician is responsible for investigating and resolving any customer concerns, locating and providing maintenance to water pipe and equipment within all WRWA service areas; interpreting maps; acquiring GPS points, providing customer service to subcontractors, inspectors, outside agencies, and others; will serve on call on a rotational basis for response to customer calls and assist construction crew on emergency repair work as required.
ESSENTIAL JOB FUNCTIONS
- Assists construction crew to repair broken mains and service connections under routine or emergency conditions and restore area by using various tools and equipment.
- Performs valve and pipe maintenance and inspection, operating valves using proper procedures, cleans and repairs valve boxes, and determines source of malfunction or leaks.
- Ensures protection of public health and the water supply by staying abreast of current safety procedures and utilizing proper sanitation techniques when building and repairing water infrastructure
- Installs, removes, maintains, replaces, repairs, and field tests water meters and meter reading systems.
- Reads and interprets maps and diagrams to successfully locate underground water and wastewater pipes for homeowners, plumbers, utilities, and contractors.
- Inspects facilities and advises WRWA customers of requirements to initiate and/or maintain water service.
- Collection of water quality samples.
- Checks for water service and water main leaks, and reports findings for action.
- Maintains records, logs activities, and prepares reports as required.
- Required to be on rotating on call and respond to all weekend and after-hours duties.
- Operates company vehicles and other work equipment in a safe manner.
- Acquire GPS locations to be implemented into a GIS System.
- Performs wastewater maintenance.
- Works in a team environment with minimum supervision.
- Maintains a safe, clean, and orderly work area.
- Performs other duties of a similar nature.
NON-ESSENTIAL JOB FUNCTIONS
- Cleans vehicles and equipment.
- Mowing/shoveling snow.
- Special projects as assigned.
QUALIFICATIONS
- Ability to build strong relationships with customers and demonstrate a high degree of trustworthiness and integrity.
- Ability to critically assess situations, solve problems, work effectively under stress and within deadlines.
- Demonstrates strong verbal and written communication skills when working with the public and others.
- Basic skill in reading and interpreting maps, charts, GIS data, and other documentation.
- Must be able to obtain Grade 1 Water Distribution License within one year of employment.
- Must provide proof of an insurance-acceptable driver’s license.
- Must be able to successfully pass pre-employment drug test.
- Must have solid work references.
- Must have the ability to perform difficult physical labor.
- Must be at least 21 years of age.
- Must be able to report to the Ottumwa Shop location within 30 minutes.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person