Fulfillment Center Manager

Reports To: Vice President of Operations

Location: Milwaukee, WI (On-site)

Employment Type: Full-Time, Salaried, Exempt 

About Wantable  

At Wantable, we’re redefining retail through personalization. Our membership-based model and proprietary technology empower us to curate products that help customers discover confidence and joy through style. 

As a data-driven fashion company, we combine human intuition with algorithmic intelligence to  deliver personalized assortments – balancing creativity, analytics, and operational precision. 

We're seeking a hands-on Fulfillment Center Manager who owns the end-to-end performance of Wantable’s Milwaukee Fulfillment Center.

About The Role

This role is responsible for leading all fulfillment functions, including picking, packing, returns, receiving, and inventory management, while continuously improving efficiency, accuracy, safety, and cost.

You will lead a large, diverse team of managers, supervisors, and associates in a fast-paced environment. This is a high-ownership role for a builder who uses data, automation, and AI-enabled tools to improve throughput, reduce errors, and scale operations profitably. You are trusted to make decisions, prioritize improvements, and deliver results with minimal bureaucracy.

This position primarily supports and leads day-shift operations while maintaining accountability for overall fulfillment center performance across all shifts, including direct leadership and development of the third-shift manager.

What You'll Do

• Own daily fulfillment center operations across picking, packing, returns, receiving, and inventory control.
• Lead, coach, and develop managers and supervisors to run strong, accountable teams.
• Provide leadership, coaching, and accountability for the third-shift manager, ensuring alignment of priorities, performance standards, communication, and operational execution across shifts.
• Ensure staffing levels align with volume forecasts and service goals.
• Use KPIs and dashboards to manage performance across productivity, accuracy, cost, safety, and on-time shipment.
• Analyze workflows, labor models, space utilization, and equipment to drive continuous improvement.
• Identify opportunities to apply automation, AI, or system enhancements to reduce manual work and increase efficiency.
• Partner with Engineering, IT, and other Operations teams on tooling, system upgrades, and process changes. Collaborate with Styling and Customer Service leaders on order flow and customer experience initiatives and improvements.
• Drive a culture of safety, accountability, and high performance across all levels of the fulfillment team.
• Ensure team members are well trained, cross-functional, and able to perform essential tasks accurately.
• Collaborate closely with Human Resources on hiring plans, workforce development, and employee relations.
• Handle performance management, discipline, and terminations in alignment with company policy.
• Conduct timely, constructive performance evaluations for managers and supervisors.
• Participate in scheduled and ad hoc operational reviews and planning meetings.
• Ensure compliance with all federal, state, local, and company safety requirements.
• Keep the customer experience at the center of operational decisions, balancing speed, accuracy, and cost.

Additional Functions

• Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice.

What We're Looking For

• Bachelor’s degree preferred, or equivalent operational leadership experience.
• Minimum of 3 years in a fulfillment center leadership role overseeing 100 employees, or similar scale operation.
• Strong computer skills and ability to learn new systems quickly.
• Experience working with labor planning tools, or operational reporting systems.
• Working knowledge of applicable federal, state, local, and company safety policies.

What You'll Bring

• Experience leading a fulfillment, distribution, or warehouse operation of 100 or more employees.
• Strong ownership mindset with a relentless focus on efficiency and execution.
• Data-driven leadership style, using KPIs to manage individuals and teams.
• Demonstrated experience improving operations through process optimization, automation, or technology adoption.
• Ability to build trust and rapport with associates, managers, and cross-functional partners.
• Strong problem-solving skills and comfort navigating daily operational complexity.
• Clear, confident verbal and written communication skills across all levels of an organization.
• Strong organizational skills and ability to manage competing priorities.
• Commitment to safety, quality, and customer outcomes.

Physical Requirements

This position requires regular presence and engagement on the fulfillment center floor. The Fulfillment Center Manager must be able to perform the essential physical functions of the role, including those regularly performed by fulfillment associates when needed to support operations, training, troubleshooting, or staffing needs.

Responsibilities and physical requirements include:

• Frequently walking and standing for extended periods throughout the fulfillment center.
• Regularly bending, stooping, reaching, kneeling, crouching, and climbing stairs and ladders.
• Safely lifting, carrying, pushing, and pulling materials, equipment, and product weighing up to 50 pounds.
• Operating safely in a warehouse environment with moving equipment, conveyors, and varying noise levels.
• Navigating all areas of the facility, including elevated work areas accessible by ladder.
• Demonstrating and assisting with fulfillment center tasks, including receiving, picking, packing, inventory management, and returns processing as business needs require.
• Wearing appropriate personal protective equipment (PPE) and complying with all safety requirements.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

You’ll Thrive Here If You:

• You enjoy being visible on the floor and leading from the front rather than managing from behind a desk.
• You naturally take ownership of problems and focus on solutions instead of waiting for direction.
• You use data to make decisions but are equally comfortable rolling up your sleeves to understand operational challenges firsthand.
• You hold high standards for performance while building trust and credibility with teams at all levels.
• You can balance strategic thinking with day-to-day operational execution.
• You are energized by identifying inefficiencies and continuously improving processes, systems, and workflows.
• You embrace technology, automation, and AI-enabled tools as opportunities to improve productivity and scale operations.
• You communicate clearly, provide direct feedback, and create accountability without creating unnecessary bureaucracy.
• You remain calm, decisive, and adaptable when priorities shift or unexpected challenges arise.
• You care deeply about creating a safe, productive workplace while delivering an exceptional customer experience.

How We Work At Wantable:

• High ownership. You are trusted to make decisions that directly impact customers and financial performance.
• Hard-working and hands-on. We move fast, stay scrappy, and focus on impact.
• Independent thinkers. We value leaders who confidently make data-driven decisions without layers of approvals.
• Low bureaucracy. We avoid committees, long processes, and unnecessary steps.
• Love of fashion & product. We combine data with intuition to create experiences customers love.
• Results over pedigree. What you’ve built matters more than where you’ve been.

Why Wantable?

• Be part of a dynamic, fast-growing company that has innovation and creativity embedded in its DNA.
• A chance to shape our customers’ journey and leave a lasting impact on their self-confidence, one order at a time.
• Join a collaborative environment where your ideas matter, your efforts are rewarded and you can see results in real time.

We have a laid-back, casual environment in a state-of-the-art HQ in Walkers Point.

We offer flexible schedules, paid parental leave (mothers AND fathers), and a private room for nursing mothers.

Even more exciting: paid vacation and seven paid holidays per year, plus a 50% discount on all merchandise and a generous 50% discount on 41Fork Exchange located in the Wantable Cafe at our Corporate HQ in Walker's Point. You’ll be eligible for the discount on your first day!

Important, but maybe less thrilling: we have ample parking, we offer medical (traditional and high deductible), dental, and vision insurance, as well as a 401K (both pre-tax and Roth options).