Owner Relations Manager

Position Overview:

We’re looking for an Owner Relations Manager to take ownership of our homeowner relationships and the day-to-day oversight of our homes.

This role sits at the center of the business. You’ll be the primary point of contact for homeowners, ensuring their homes are well cared for, communication is consistent, and nothing falls through the cracks.

It’s a mix of relationship management, business development, and operations — ideal for someone who is highly organized, detail-oriented, and comfortable managing multiple priorities.

Key Responsibilities:

Owner Relations & Portfolio Management

• Primary point of contact for homeowners

• Maintain strong, long-term relationships

• Deliver monthly owner statements

• Identify opportunities to improve performance and increase revenue

• Utilize revenue management tools

Home Onboarding & Listing Launch

• Oversee onboarding of new homes end-to-end

• Coordinate staging, photography, and listing setup

• Create and publish listings across platforms

• Partner with homeowners to get homes guest-ready

• Support furnishing and setup when needed

Business Development & Supply Growth

• Meet with prospective homeowners and tour properties

• Present and sell the Wanderlust offering

• Build relationships with local agents and referral partners

• Source new homes through outreach and networking

• Prepare pro formas and manage deal pipeline

Operations & Team Support

• Work closely with Property Care Manager

• Oversee Reservation Specialists (2)

• Step in to support guest experience when needed

• Help develop SOPs and improve processes

• Assist with hiring and training as the team grows

What We’re Looking For:

• Strong communication and relationship skills

• Highly organized and detail-oriented

• Comfortable in a fast-paced environment

• Proactive and solutions-oriented

• Experience in hospitality, real estate, or property management is a plus

Why Wanderlust

We’re a local, service-driven company managing a curated portfolio of high-end homes in Santa Barbara and Montecito. This role offers the opportunity to be directly involved in both portfolio growth and homeowner experience.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Paid time off