Leasing & Resident Support Specialist

Leasing & Resident Support Specialist

Hybrid – Austin area including Kyle, Georgetown & New Braunfels:
This role requires regular on-site support across multiple communities, with a schedule of approximately 2 days per week in Austin and 3 days per week onsite. Candidates should be based in or willing to commute between multiple locations.

In this role, you will be responsible for administrative and financial tasks, including managing delinquency processes, coordinating service requests, and providing onsite team support to allow for a great resident experience at our many build-to-rent communities.

Duties/Responsibilities:

Resident Communication & Support:

• Manage emails, calls, and follow-ups with residents.
• Review applications and check in on HOA (Homeowners Association) support.
• Provide support to the team when short-staffed.

Delinquency Management:

• File evictions and writs with Nationwide.

Weekly Reporting:

• Weekly reporting (specific details not outlined, but could include updates on delinquencies, service requests, etc.).

Notices and Documentation:

• Send out 3-day notices to residents (around 150 notices per month for the Houston Division).
• Audit month-to-month charges and track lease renewals.

Eviction & Policies:

• File and audit eviction hold-off agreements.
• Open and manage major complaints.
• Process policies related to renter's insurance and Rhino security deposits.

Service Coordination:

• Process new service applications.
• Coordinate with service vendors and manage service calls and emails.
• Update the make-ready board for property readiness.
• Supervise utility setup with Conservice.

Accounting & Ledger Management:

• Correct resident ledgers and process purchase orders (POs) and invoices.
• Account for final deposits and ensure accurate accounting for transactions.

The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned, as necessary.

Qualifications:

• Required: High School Diploma or GED
• Preferred: Bachelor's degree preferred in business, Real Estate, Property Management, or a related field.
• 1-2 plus years of onsite experience in residential property management.
• Excellent interpersonal and communication skills, with the ability to build and maintain positive tenant relationships.
• Familiarity with property management software and technology solutions, including Yardi and Microsoft Excel.
• Knowledge of relevant laws and regulations governing property management.

Essential Functions:

• Strong proficiency in Yardi, Assistance Manager level required,.
• Reliable transportation that meets job responsibilities.
• Valid Texas Driver's License.
• Maintain at least minimum car insurance required by Texas law.
• Report to the community daily, following the regular schedule from Monday to Friday, with some flexibility to include weekends, holidays, and after-hours as needed.
• Provide daily on-site support as required.
• Ability to access, input, and retrieve information from a computer and/or electronic device.
• Excellent organization, coordination, and project management skills.
• Lift or move items up to 25 pounds.
• Ability to walk, sit or stand for long periods of time.

• Reliable transportation that meets job responsibilities
• Ability to communicate effectively through written and verbal communication in English.

Reasonable Accommodations Statement: If you require reasonable accommodation to perform the duties outlined in this Scope of Work (SOW) due to a disability or any other protected characteristic, please contact [HR@wanbridgegroup.com]. We are dedicated to collaborating with you to identify and implement appropriate accommodations that enable you to fulfill the requirements of the Scope of Work.

Wan Bridge is an Equal Opportunity Employer.