What are the responsibilities and job description for the Front Desk Receptionist position at Walzcraft?
Description
The Front Desk Receptionist is the first point of contact for visitors, customers, and team members and plays a key role in creating a welcoming, professional, and positive experience. This role reflects and reinforces our core values — Be Positive, Be Value Added, Measure Twice, and R.a.W. (our founder's initials reflecting integrity) — through exceptional communication, accuracy, reliability, and a helpful attitude. The Front Desk Receptionist manages incoming communication, coordinates front office activities, and provides administrative support to keep daily operations running smoothly and efficiently. This is an on-site position.
Key Responsibilities:
• Greet visitors, employees, and vendors with warmth and professionalism, demonstrating our Be Positive core value.
• Maintain a clean, organized, and welcoming lobby environment that is consistently Value Added.
• Answer and route incoming phone calls promptly, reliably, and courteously, reflecting a R.a.W. mindset.
• Manage voicemail and email communication with timely follow-up and professional tone.
• Communicate clearly and positively in all interactions, aligning with our Be Positive value.
• Support scheduling, meeting coordination, and calendar management with precision, applying Measure Twice attention to detail.
• Assist with document preparation, filing, scanning, and other administrative tasks that contribute to value-added efficiency.
• Support data entry and documentation tasks that require accuracy and integrity — Measure Twice to ensure error-free results.
• Uphold strict confidentiality in handling sensitive information.
• Partner with colleagues and departments to meet daily operational needs in a way that is consistently Value Added.
• Demonstrate our core values in every interaction — Be Positive in demeanor, Be Value Added in support, Measure Twice in execution, and R.a.W. in reliability.
• Address concerns or questions from visitors and team members with empathy, patience, and professionalism.
Requirements
Qualifications:
• High school diploma or equivalent required; associate degree preferred.
• 1–3 years of administrative, customer service, or front desk experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and general computer systems.
• Professional appearance, positive attitude, and customer-focused mindset.
• Strong multitasking and time management abilities.
• High attention to detail and organizational skills, with a Measure Twice approach to accuracy.
• Demonstrated reliability, willingness to support others, and alignment with company core values.
Preferred Skills:
• Experience in receptionist or administrative support roles.
• Familiarity with multi-line phone systems.
• Experience in manufacturing, office, or professional services environments.
• Ability to adapt quickly and provide value-added support across a wide range of office needs.
Salary : $19 - $21
