Customer Care Representative I-Contact Center

With a reputation for energy innovation, Walton EMC is one of the largest of almost 1,000 electric cooperatives in the country and serves more than 140,000 residential, commercial, agricultural, and industrial customers across northeastern Georgia. Our mission is to provide reliable energy – delivered efficiently, with extraordinary customer care. Walton Electric Membership Corporation (Walton EMC) owns two subsidiaries. Our wholly-owned subsidiary, Walton Gas, provides natural gas to residential and business customers throughout Georgia. EMC Security offers residential and commercial security services and residential home technology. Walton EMC operates over 7,500 miles of power lines spanning across all or portions of ten counties (Athens-Clarke, Barrow, DeKalb, Greene, Gwinnett, Morgan, Newton, Oconee, Rockdale, and Walton).

Formed in 1936 as part of a nationwide drive to bring affordable electricity to rural areas, Walton EMC is a not-for-profit cooperative owned by the members it serves.

Walton EMC is an equal opportunity affirmative action employer.

Our work environment includes:

• Relaxed casual office atmosphere
• Supportive work/family life balance
• Very Generous 401k match
• Excellent healthcare benefits with free family onsite medical care
• Tuition reimbursement assistance

Walton EMC is seeking 4 Customer Care Representatives for the Contact Center in Monroe, GA. Shift hours are 10:00 a.m. to 7:00 p.m. Monday-Friday on-site (not remote). Must successfully pass a typing test with 40 wpm with 90% accuracy, drug screen, pre-employment physical, and background check.

Representatives will assist consumers with account establishment, payments, inquires or complaints regarding Walton EMC’s services; and determine the best method to resolve problems to ensure customer satisfaction and adherence to company policies.

EDUCATION AND EXPERIENCE:

Require High School Graduate/Equivalent. Require a minimum of two years experience in customer service in a utility industry or other related industry, preferably in record keeping and interacting with the public. Require the ability to become proficient with membership fees, service orders, all applicable rates and consumer records. Require the ability to inform and instruct members on Walton EMC's procedures and policies.

COMPUTER SKILLS:

Require proficiency with personal computer. Require knowledge of Microsoft Word, Excel, and Internet Explorer. Require ability to learn billing software.

CERTIFICATES, LICENSES, REGISTRATIONS:

Require the ability to have and maintain a valid Georgiadriver's license.

OTHER SKILLS AND ABILITIES:

Require keyboarding skills of 40 wpm with 90% accuracy. Require the ability to operate 10-key calculator by touch.

Job Type: Full-time

Pay: From $20.71 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Monroe, GA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

Salary : $21