What are the responsibilities and job description for the Mercedes-Benz Serivce Greeter position at Walter's Auto Sales?
Job Title: Mercedes-Benz Service Greeter
Location: Riverside, CA
Department: Service Department
Pay Rate: $18-$20 hour
Position Summary
The Mercedes-Benz Service Greeter is the first point of contact for customers visiting the service department. This role is responsible for delivering a premium, hospitality-driven experience that reflects the luxury standards of the Mercedes-Benz brand. The Service Greeter ensures every guest is welcomed promptly, assisted efficiently, and directed appropriately, creating a seamless and professional service visit.
Key Responsibilities
- Greet all service customers promptly with a warm, professional, and courteous demeanor
- Act as the initial point of contact and guide customers through the service check-in process
- Assist with directing customers to service advisors or appropriate personnel
- Manage service drive traffic flow to ensure safety and efficiency
- Offer amenities such as refreshments, shuttle services, or waiting lounge information
- Maintain a clean, organized, and welcoming service drive and reception area
- Communicate customer arrivals and special needs to service advisors
- Handle basic customer inquiries and escalate concerns when necessary
- Support appointment coordination and verify customer information when needed
- Uphold Mercedes-Benz brand standards in appearance, communication, and service delivery
Qualifications
- High school diploma or equivalent required
- Previous customer service, hospitality, or dealership experience preferred
- Excellent interpersonal and communication skills
- Professional appearance and demeanor consistent with a luxury brand
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Need a minimum of 2 years of driving experience with a valid drivers license.
Key Competencies
- Customer-first mindset
- Strong verbal communication
- Professional presence and etiquette
- Team collaboration
- Problem-solving and adaptability
Work Environment
- Primarily based in the service drive and customer reception area
- Requires standing for extended periods
- May involve working outdoors in varying weather conditions
Compensation & Benefits
- Competitive hourly wage (based on experience)
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts and dealership perks
- Opportunities for growth within the organization
Equal Opportunity Employer
Walter's Mercedes-Benz is an equal opportunity employer and is committed to creating an inclusive environment for all employees.
Salary : $18 - $20