What are the responsibilities and job description for the Audi Parts Consultant position at Walter's Auto Sales?
Job Title: Audi Parts Consultant
Location: Audi- Riverside, CA
Department: Service
Reports To: Department Managers
As an Audi Parts Consultant, you will be the key contact for both customers and technicians in identifying, sourcing, and providing genuine Audi parts and accessories. You will play a vital role in ensuring efficient service operations, maintaining accurate inventory, and delivering an exceptional customer experience that reflects the Audi brand.
Key Responsibilities
- Greet and assist retail customers, service technicians, and wholesale clients in person, by phone, and via email.
- Accurately identify required parts using Audis electronic parts catalog and dealership systems.
- Process orders, prepare invoices, and ensure accurate billing in compliance with Audi and dealership policies.
- Advise customers and technicians on part alternatives, availability, and lead times.
- Recommend additional parts, accessories, and service items to enhance sales and customer satisfaction.
- Assist with stocking, receiving, and organizing parts inventory, maintaining accuracy and cleanliness of the parts department.
- Support service department operations by ensuring timely delivery of required parts for repair orders.
- Uphold Audis premium brand standards of professionalism and customer care.
Qualifications
- High school diploma or GED required; additional technical or business coursework preferred.
- 12 years of automotive parts experience (Audi, Volkswagen, or other luxury dealership experience strongly preferred).
- Familiarity with OEM parts cataloging and dealership DMS systems.
- Excellent communication and interpersonal skills with a focus on customer satisfaction.
- Ability to multitask and remain organized in a fast-paced environment.
- Valid California drivers license and clean driving record.
Salary Range Riverside, CA
- $36,000 $40,000/year ($18 $19/hr).
Salary : $40,000
