What are the responsibilities and job description for the Service Advisor position at Walt Massey Automotive Group?
Company Description Walt Massey Automotive Group is a growing automotive organization serving the Gulf Coast area with thirtenn storefronts across the Southeast. The group offers a range of sales and service options, providing customers with comprehensive automotive solutions. Team members benefit from working in a multi-location company with opportunities to learn, grow, and collaborate across stores. Walt Massey emphasizes customer satisfaction, professional service, and a supportive work environment for its employees.
Role Description The Service Advisor is a full-time, on-site role based in Pascagoula, MS. This role is responsible for greeting customers, listening to their service concerns, and accurately documenting repair requests. The Service Advisor coordinates with technicians to determine service needs, prepares estimates, explains recommended work, and gains approval from customers. Day-to-day tasks include scheduling service appointments, updating customers on repair status, reviewing invoices, and ensuring a smooth and positive service experience. The role also involves maintaining service records, promoting recommended maintenance, and supporting dealership goals for quality, efficiency, and customer satisfaction.
Qualifications
- Customer service and communication skills to interact effectively with customers, explain service recommendations, and resolve concerns.
- Organizational and time-management skills to handle appointments, repair orders, and follow-ups in a fast-paced environment.
- Basic automotive knowledge and the ability to learn service processes, terminology, and manufacturer recommendations.
- Computer literacy and comfort using dealership management systems, email, and digital tools for scheduling and documentation.
- Ability to work collaboratively with technicians, parts staff, and management to ensure accurate and timely service.
- High school diploma or equivalent; prior experience in automotive service, retail, or customer-facing roles is preferred.
- Reliability, professional demeanor, and a strong focus on delivering a positive customer experience.