Fulfillment - Specialist (59587)

Job Summary:

The Fulfillment – Specialist coordinates with different departments and acts as a primary contact for internal customers regarding operational issues, monitoring order flow and inventory discrepancies. They will also work in the fulfillment warehouse performing pick-pack activities, handwork, shipping and/or line work. 

Essential Functions:

• Maintain the database and load orders accurately.
• Identify necessary order edits before release.
• Track, cancel, receive and release orders according to schedule.
• Facilitate the closure of open and back orders.
• Serve as a liaison between Account Management and customers.
• Collaborate with different departments to coordinate fulfillment and assembly orders.
• Conduct routine cycle count activities and resolve discrepancies.
• Receive and inspect inventory from production, warehouse, or receiving.
• Pick and pack customer orders according to instructions or set standards.
• Operate assembly equipment and perform necessary tasks.
• Perform other assigned duties.

Knowledge, Skills and Abilities:

• Ability to read, interpret, and follow various business communications.
• Ability to effectively communicate within various levels of the organization. 
• Ability to perform advanced mathematical skills.
• Self-motivated.
• Ability to prioritize, with strong attention to detail.
• Strong organizational skills.
• Ability to lead and work closely with a team to ensure high-quality service.
• Ability to collaborate with peers and other work groups.
• Problem-solving skills.
• Working knowledge of e-mail, ePS fulfillment, inventory, shipping software, and Monarch.

Minimum Requirements:

• High school diploma or equivalent (GED).
• Associate degree or bachelor’s degree from accredited university or college is preferred.
• Previous experience with print, press, bindery, and/or similar equipment preferred.
• Forklift license required or ability to obtain one.
• Intermediate computer skills, with proficiency in Microsoft 365.