St. Paul Subaru Love Encore Specialist

Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging.

Compensation: $18.00/hr with incentive plan! On target earnings (OTE) between $55,000-$75,000 per year!

How do our Subaru Love Encore Specialists Drive Impact?

• Function as the subject matter expert at the Dealership. This is accomplished by maintaining Subaru Foundations Certification and participating in continuing product education (including attending offsite meetings as requested by Subaru)
• Be technology product knowledge expert and help train new hires on technology settings, starlink, telematic service, etc.
• Improve initial satisfaction by providing a deeper understanding of the owner's new Subaru, utilizing resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner's Manual, and Subarunet
• Ensure new owner familiarity with Service & Parts Department
• Conduct follow-up (text, e-mail, phone per customer preference) to ensure the majority of new Subaru owners return for a Love-Encore redelivery
• Maintain a redelivery calendar/schedule
• Run CSI reports daily
• Oversee program incentives and administrative duties ($25 customer incentive, delivery receipt, etc.)
• Educate the sales team to ensure that upon a new vehicle sale, owners receive; a Love-Encore redelivery appointment, Journal & Pen set, Love-Encore brochure (paper or electronic), and are introduced to the Delivery Specialist if available
• Assist sales consultants with product questions, or as needed, with their initial deliveries during busy times
• Assist with any aspect of the customer experience (service or sales) with technology questions, i.e. Bluetooth concerns, connectivity issues, etc.
• Track Love-Encore survey results; monitor for continued customer experience improvement
• Review STARLINK enrollment status to ensure that the new owner's Telematics System has been activated
• Assist in maintaining the customer's relationship with the Dealership. Remain an after-sale asset to new owners as product questions arise
• Manage promotion and branding of the Love-Encore program at their store (ex. presence on Retailer' Web site, producing video/photo vehicle feature content to assist new owners, providing content for social media channels)
• As requested, assist with scheduling the new owner's first service appointment
• Assist in maintaining current customer-facing point of purchase materials

We're Looking For:

• Must be at least 18 years of age
• High school diploma or GED
• Ability to maintain ongoing positive relationships with companies and manufacturers
• Excellent customer service, organization, and communication skills
• Must be self-motivated and detail oriented with the ability to effectively multi-task and prioritize
• Proven problem-solving and influencing skills
• Intermediate Excel and Outlook proficiency
• Experience with advanced PDF processing software
• Ideal candidate will have accounting and other back office knowledge

What We Offer:

• Medical, Dental, Vision coverage & HSA/FSA
• Paid Parental Leave (Maternity, Paternity, Adoption)
• Adoption Assistance Program
• Life Insurance and 401K with Employer Match
• Pet insurance and Employee discounts
• Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser
• The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube

We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

Do The Right Thing – Nothing is worth compromising a relationship.

Lead By Example – Be willing to help no matter how difficult the challenge.

Display Positive Energy – A good attitude is highly contagious.

Be Open Minded – The only thing that is constant is change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ employer.