What are the responsibilities and job description for the Front Desk Receptionist position at Walpole Pediatrics?
Job Title: Front Desk Receptionist (Full-Time)
We are seeking a friendly, organized, and dependable Front Desk Receptionist to join our team. In this role, you will be the first point of contact for patients and visitors, providing excellent customer service while managing a variety of administrative tasks. The ideal candidate is professional, detail-oriented, and able to multitask in a fast-paced environment.
Responsibilities
- Check in patients and welcome visitors in a professional and friendly manner
- Schedule and reschedule patient appointments
- Confirm upcoming appointments
- Answer, screen, and direct incoming phone calls
- Provide accurate information in person, via phone, and by email
- Receive, sort, and distribute daily mail and deliveries
- Print and manage medical records as needed
- Assist with referrals
- Process copay and other payments
- Coordinate front desk activities and maintain an organized reception area
Qualifications
- Proven work experience as a Receptionist, Front Office Representative, or similar role
- Professional attitude and appearance
- Strong attention to detail
- Work as a team and independently
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Ability to prioritize tasks and remain calm under pressure
- Customer service–oriented mindset
- Proficiency in Microsoft Office is helpful
- High school diploma required; additional certification in Office Management is a plus
- Experience with Epic EMR and medical billing is helpful
- Billing is helpful but not mandatory
Additional Information
- Full-time position
- Flexibility maybe required
- 32-40 hours is full-time
Benefits:
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $22 - $28