What are the responsibilities and job description for the Inside Sales Representative position at Walpole Outdoors LLC?
Description
The Inside Sales Representative plays a key role in driving product sales within assigned territories. This position requires a proactive individual with strong phone-selling skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.
Responsibilities
- Gain a clear understanding of customers’ needs through incoming calls and emails, identifying new sales opportunities and supporting Design Consultants in closing sales
- Work closely with homeowners, landscape architects, designers, and contractors to assess project opportunities and recommend appropriate products
- Capture and qualify new leads by collecting relevant customer information (name, contact details, project type, etc.) and assessing their potential for conversion
- Schedule appointments for Design Consultants and track project progress through Salesforce
- Maintain accurate and up-to-date records of leads, accounts, and interactions in the CRM
- Answer customer questions, resolve concerns, and provide additional information via phone and email
- Explain product features and upsell when appropriate
- Stay current on product knowledge, company offerings, and industry trends
- Support the overall sales funnel by moving prospects from awareness to purchase readiness.
- Perform other duties as assigned
Requirements
- 3–5 years of inside or field sales experience (B2C preferred)
- Strong communication and interpersonal skills, both verbal and written
- Proven ability to manage multiple calls, emails, and tasks efficiently
- Experience with Salesforce.com or similar CRM systems
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- High attention to detail and strong follow-up skills
- Ability to work independently with minimal supervision
- Demonstrated professionalism, problem-solving ability, and analytical thinking
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life Insurance
- Paid time off
Why Join Us?
At Walpole Outdoors, we believe in providing our team with the tools and support to succeed. This is an opportunity to work with a passionate team and help homeowners transform their outdoor spaces with high-quality solutions.
Ready to take your career to the next level? Apply today and become a part of the Walpole Outdoors family!
Walpole Outdoors is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.