Entertainment Team Associate

Job Description

Technology Sales Associate

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Maintains merchandise presentation in the entertainment area by stocking and rotating merchandise; coordinating with third parties (for example, carriers) on merchandise layouts; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise appropriately; and securing fragile and high-shrink merchandise.

Drives sales, service, and programs in the entertainment area by determining answers to customer questions; providing product and service recommendations to customers; instructing and guiding customers on contracts, product activation or deactivation, warranties, product care plans, and product accessories; staying up-to-date on product features, contracts, special promotions, upgrades, and new products; and collaborating with suppliers to complete training on products and services.

Receives and stocks merchandise and supplies from distribution centers and suppliers and organizes and maintains the entertainment area by following company procedures; utilizing equipment appropriately; binning merchandise; and completing and retaining required paperwork, logs, and other documentation.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; a nd applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and r ecommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Execution and Results: WMH - Ensures work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines.

Takes action in order to solve problems so work can be completed in a timely manner.

Adaptability: WMH - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns f rom feedback.

Judgment: WMH - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and i nvolves others as needed. Recognizes what might be a problem and informs those who can correct it.

Customer Centered: Service Area - Shows care and concern when serving our associates and customers. Asks questions in order to understand associate and customer needs. Uses policies and information in order to exceed associate and customer expectations. Finds and uses the right r esources (people, products, tools) at the right time in order to resolve associate and customer requests.

Inventory: GM - Handles, moves, and displays goods in safe and correct ways. Tracks goods, maintains in-stock levels, and controls shrinkage in a timely manner. Reports poor inventory practices and low in-stock levels in assigned area. Uses inventory tools and equipment in safe and correct w ays.

Point of Sale: WMH - Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to customers.
Assists customers with payment methods, return policies, and location of items when asked. Uses the cash register and completes customers sales i n a timely manner. Reports complaints, shrink sales, and problems with products, services, and work areas.

Technology - Follows proper procedures to prevent theft when displaying, securing, and showing entertainment items. Actively engages customers, and assists them with entertainment services and items. Receives and displays entertainment products and helps customers with their technology needs in a timely manner. Reports customer issues, security risks, shrink opportunities, and problems with entertainment products, services, and w ork areas. Keeps entertainment equipment and displays in working order and organizes technology products in correct ways.

Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right r esources (people, products, tools) at the right time in order to resolve customer/member requests.

Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day d ecisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.

Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required.

Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right i nformation to associates and leaders when they need it. Communicates in a respectful and professional manner.

Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner.

Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity a nd ethical behavior in all work situations. Reports ethical and compliance issues promptly.

Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns f rom assignments and feedback.

Physical Activities
T he following physical activities are necessary to perform one or more essential functions of this position.

O bserves associate, customer, or supplier behavior.

E nters and locates information on computer.

Presents information to small or large groups and individuals.

Sits or stands for long periods of time.

C ommunicates effectively in person or by using telecommunications equipment.

Squats, kneels, or crawls for extended periods of time.

C reates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

G rasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Visually verifies information, often in small print.

Reads information, often in small print.

Visually locates merchandise and other objects.

V isually inspects equipment.

R eaches overhead and below the knees, including bending, twisting, pulling, and stooping.

M oves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.

Work Environment
W orking in the following environment is necessary to perform one or more of the essential functions of this position.

Moves through narrow, confined spaces such as stacks of merchandise or supplies, storage areas, and closets.

Works overnight as required.

W orks varying shifts as required.

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Retail Associates & Cashiers: 1 year (Preferred)

Work Location: One location