Pharmacy Operations Team Lead

This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Oversees daily pharmacy operations to ensure efficient workflow and compliance with company policies and regulatory standards.

Directs and delegates non-clinical tasks to pharmacy support personnel, ensuring timely completion and accountability. Manages pharmacy scheduling, inventory flow, and resource allocation to support business objectives.

Champions new technology and process rollouts, coaching the team through change and operational challenges.

Leads hiring, onboarding, training, and scheduling of pharmacy support personnel. Conducts performance evaluations, provides coaching, and makes decisions regarding discipline and termination in alignment with company policies and procedures.

Monitors licensure and certification compliance for all pharmacy team members. Fosters a culture of feedback, collaboration, and accountability to drive team performance and adaptability.

Engages patients and customers by providing support at drop-off windows, assisting with OTC product selection, and resolving non-clinical inquiries. Models and promotes customer service best practices to enhance the pharmacy experience.

Supports healthcare service offerings under pharmacist supervision, including vaccine administration and health screenings where permitted. Analyzes workflow trends and recommends process enhancements to improve operational quality.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Leadership Expectations

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position Respect the Individual:Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity:

Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve our Customers and Members: Delivers results while putting the customer first. Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence:

Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience. Pharmacy Operations Team Lead Job Description Published On 10/03/2025

Strive for Excellence:

Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change. Physical Activities The following physical activities are necessary to perform one or more essential functions of this position. Communicates effectively in person or by using telecommunications equipment. Enters and locates information on electronic device. Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Moves up and down a ladder. Moves, lifts, carries, and places merchandise and supplies weighing up to 10 pounds without assistance. Observes associate, customer, or supplier behavior. Reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Stands for long periods of time. Visually inspects equipment. Visually locates merchandise and other objects. Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or electronic device. Presents information to small or large groups and individuals. Visually verifies and reads information, often in small print Work Environment Working in the following environment is necessary to perform one or more of the essential functions of this position. Works varying shifts as required. May work with substances that require special handling. Moves through narrow, confined spaces such as stacks of merchandise or supplies, storage areas, and closets. Entry Requirements Minimum Qualifications High school diploma or GED. PTCB or NHA certification. Valid state pharmacy technician license/registration. 1 year’s experience as a pharmacy technician in a retail or hospital environment. Preferred Qualifications Previous leadership experience in a pharmacy setting. Experience with Walmart or Sam’s Club pharmacy operations. Demonstrated success in managing team performance and driving operational improvements. Pharmacy Operations Team Lead Job Description Published On 10/03/2025 This job description supersedes all prior descriptions PHA18861

Pay: $21.00 - $34.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Do you have at least 1 year of Pharmacy Technician Experience

Work Location: In person

Salary : $21 - $34