Senior Manager, Operations - Internal Tools

Position Summary...

What you'll do...

At Walmart Connect, we enable the connection between brands and shoppers at unprecedented scale. As stewards of our brand promise, “Save Money. Live Better,” we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us each week. This is a unique opportunity to join a high-visibility team with a big impact on our digital advertising business.

Position Summary… What You’ll Do…

Your role as Senior Manager, Internal Tool Operations is to serve as the central point of contact for tool access, governance, and operational excellence across the Walmart Connect organization. You will ensure that internal tools are accessible, well-maintained, and aligned to business needs—acting as the voice of the end user when engaging with product and engineering partners.

This role requires a highly organized and technically fluent associate who can navigate complex, multi-layered organizations. You will be responsible for managing access policies, triaging and escalating system issues, coordinating feature requests, and performing administrative configurations in Salesforce and other internal platforms.

Responsibilities include:

• Managing end-to-end tool access provisioning and deprovisioning across internal platforms, ensuring timely and accurate fulfillment of access requests
• Maintaining and enforcing tool access policies
• Serving as the primary escalation point for tool-related bugs and system issues—triaging, documenting, and escalating to appropriate engineering or vendor partners
• Coordinating and prioritizing feature enhancement requests from internal stakeholders, tracking status and communicating updates across teams
• Performing minor configuration changes, field updates, workflow adjustments, and user management tasks within Salesforce (Sales Cloud/CRM)
• Partnering with cross-functional teams to define tool priorities and secure commitments for execution and continuous improvement
• Building and maintaining comprehensive documentation for tool access procedures, escalation paths, and policy updates
• Coordinating, completing, and overseeing job-related activities by developing and maintaining relationships with key stakeholders across business units
• Identifying and addressing operational improvement opportunities, demonstrating adaptability and promoting continuous learning
• Tracking and analyzing key performance indicators related to tool health, access SLAs, and ticket resolution
• Supporting plans and initiatives to meet business needs while building accountability for and measuring progress in achieving results
  
  

Come join the team if you:

• Are excited about the future of retail, media, and the tools that power them
• Are a critical thinker with the ability to distill complicated concepts into actionable operational strategies
• Have a high operational IQ with an equally high EQ
• Understand how to influence and inspire action cross-functionally
• Possess professional maturity, sound judgment, and a strong executive presence
• Are a curious learner who proactively seeks to improve systems and processes
• Are aligned to Walmart values: service to customer; respect for individual; strive for excellence; act with integrity
• Are tenacious and willing to take on complex operational problems that require cross-functional input
• Possess A people skills and the ability to build strong working relationships across technical and non-technical teams
  
  

A successful candidate will be able to demonstrate the following:

• Comfort with uncertainty and ambiguity; ability to operate effectively in a rapidly evolving tool and technology landscape
• Skillful problem-structuring and problem-solving, with a focus on root cause and sustainable resolution
• Strong oral, written, and visual communication skills, tailored to specific audiences including executives and technical partners
• Proficiency with Salesforce administration tasks including user management, field updates, and workflow configuration
• Analytical and data-driven approach to tracking operational health and tool performance metrics
• Cross-functional team management and stakeholder management in a large, matrixed organization
• Ability to manage multiple concurrent workstreams with competing priorities
• Business intuition with an understanding of how internal tooling impacts revenue-generating teams
  
  

Personal and professional traits:

• Extensive experience in retail, advertising, operations, or a related field
  
  

Experience in the following areas would be positively viewed:

• Salesforce administration or CRM platform management
• IT operations, tool governance, or enterprise software administration
• Retail, Grocery, eCommerce, or Consumer Packaged Goods environments
• Corporate strategy, business operations, or other strategic roles
• Large multi-national or matrixed corporate organizations
• Working with vendor or product engineering teams on escalation and feature management
  
  

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00

Hoboken, New Jersey US-10279: The annual salary range for this position is $108,000.00 - $216,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock
  
  

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - CertificationPrimary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.