What are the responsibilities and job description for the RETAIL DEPARTMENT MANAGER position at Wally s Operating Company LLC?
Retail Department Manager – Multi-Category Retail Leader
Full-Time | Bonus Eligible | Full Benefits | Growth Opportunity
Overview
We are seeking a high-impact Retail Department Manager to lead operations in a high-volume, multi-category retail environment.
This is not a traditional retail role — you will oversee a diverse product mix including apparel, licensed merchandise, premium brands, and specialty retail. Success in this role requires strong merchandising instincts, inventory control, and team leadership.
Compensation & Benefits
- Competitive salary (based on experience)
- Quarterly performance bonus
- Company-paid medical insurance (multiple options)
- 401(k) with 5% company match
- Dental & Vision coverage
- Company-paid Life Insurance
- Short-Term & Long-Term Disability
- AD&D coverage
- PTO, HSA, FSA
Retail Product Categories
You will oversee a dynamic retail environment that includes:
- Toys & impulse merchandise
- Wally’s branded gear (apparel, mugs, accessories)
- Pet products
- Licensed professional & collegiate sports merchandise
- Premium brands including Oakley, Ray-Ban, and RovR
- Men’s & Women’s apparel
- Books & specialty retail items
Key Responsibilities
Leadership & Team Development
- Lead, coach, and develop Retail Leads and team members
- Drive accountability and performance through consistent coaching
- Manage scheduling, labor planning, and staffing needs
- Build a culture of ownership, professionalism, and execution
Merchandising & Retail Execution
- Execute category-specific merchandising strategies across apparel, accessories, licensed merchandise, and premium retail products
- Maintain a high-impact, sales-driven retail floor
- Ensure product placement, presentation, and in-stock conditions meet standards
Inventory Control & Asset Protection
- Oversee receiving, stocking, and backstock organization
- Monitor inventory accuracy and investigate discrepancies
- Execute cycle counts and monthly audits
- Ensure proper control of high-value merchandise (premium eyewear, specialty items)
- Partner with Loss Prevention to minimize shrink
Guest Experience
- Model and enforce exceptional hospitality standards
- Resolve escalated guest concerns with urgency and professionalism
Financial & Operational Performance
- Manage labor, sales, and inventory metrics
- Support budgeting and cost control initiatives
What Success Looks Like
- Strong merchandising standards across all categories
- Accurate inventory and minimized shrink
- Engaged, accountable team performance
- Consistent achievement of labor and financial goals
- Positive guest experiences
Schedule Expectations
Open availability required, including evenings, weekends, and holidays.
Qualifications
- 2 years of retail leadership experience required
- Multi-category or high-volume retail experience preferred
- Strong merchandising and inventory management skills
- Proven ability to lead and develop teams
Physical Requirements
- Standing/walking for extended periods
- Lift up to 25 lbs regularly, 50 lbs occasionally
DAY SHIFT SCHEDULE
6 AM - 2 PM
Salary : $55,000 - $65,000