Convenience Store Supervisor (Guest Service Lead)

Leadership Opportunity at Wally’s | Full Benefits | Growth Role

Wally’s is seeking a motivated and service-driven Convenience Store Supervisor to support front-end operations and lead our Guest Service Team. This role combines hands-on cashier execution with leadership responsibility, ensuring smooth daily operations and an exceptional guest experience.

As a Guest Service Supervisor, you will set the tone for hospitality, accuracy, and accountability while supporting cashiers and partnering with store leadership to maintain Wally’s operational standards. This is an excellent opportunity for someone ready to step into leadership and grow within a high-volume retail environment.

Benefits at Wally’s

• 401(k) with 5% company match

• Company-paid medical option

• Dental & Vision coverage

• Company-paid Life Insurance

• PTO

• Short-Term & Long-Term Disability

• AD&D coverage

• Health Savings Account (HSA)

• Flexible Spending Account (FSA)

What You’ll Own at Wally’s

Convenience Store Supervisors lead by example on the front end. You will oversee register accuracy, support drawer counts and cash reconciliation, and ensure transactions are processed efficiently and professionally.

You will coach and mentor cashiers, reinforce hospitality expectations, and step in to resolve guest concerns using Wally’s BLAST service approach. Strong supervisors proactively identify performance gaps, provide real-time coaching, and help create a positive, high-accountability team culture.

This role partners closely with the Guest Service Manager to support scheduling needs, maintain compliance with company policies, and ensure front-end operations remain organized, accurate, and guest-focused.

Supervisors are expected to maintain strong working knowledge of cashier procedures and serve as a resource for newer team members, contributing to training and ongoing development.

What We’re Looking For

We are seeking a dependable leader with prior cashier or guest service experience who is ready to take on greater responsibility.

Ideal candidates demonstrate:

• Strong cash handling and basic math skills

• Confidence supervising small teams

• Clear communication and professionalism

• Ability to remain calm and solution-focused during busy periods

• Comfort working in a fast-paced retail environment

Flexibility is required, including availability for nights, weekends, and holidays.

Physical Requirements

• Extended periods of standing and walking

• Frequent use of hands and arms

• Ability to lift up to 10 lbs regularly and up to 25 lbs occasionally

• Ability to bend, reach, and move throughout the front-end area

Why This Role Matters at Wally’s

The front end defines the guest’s final impression. Strong Convenience Store Supervisors protect accuracy, speed, and hospitality standards while helping develop the next generation of service leaders.

If you are ready to step into leadership, support a high-energy team, and contribute to Wally’s continued growth, we encourage you to apply.