Clinical Performance Lead

Clinical Performance Lead

Location: NYC-based

Compensation: $100-125k | 0.01%-0.05% Equity

About Wally

We’re Wally, a fast-growing start-up building the future of dental care — giving the power back to patients and clinicians. We are uprooting the dental industry with our hygiene-led model, innovative hygiene technology (GBT), unlimited preventative & minimally invasive treatments,  whitening, and affordable memberships— the result: No more getting drilled by a dentist again.

This matters because only 40% of American adults will go to the dentist this year, but 84% want more preventative dental care. The "drill and fill" model is driving an accessibility crisis for most people. To solve this, we have rebuilt the front door to the most modern, proactive-care dental experience in the world.

We are looking for a high-energy, empathetic, and motivated clinician. This leader will guide our clinical teams, helping them understand their performance, build confidence in care delivery, and elevate treatment conversations. By blending clinical expertise with strong relationship-building, you will deliver individualized and group training sessions that inspire our mission and drive success.

This role will help shape our clinical operations as we scale from 8 locations to 50 over the next 12 months - expanding our hygiene-led brand to give more clinicians something they can’t get anywhere else in the country. As we scale, we expect significant growth opportunities for impact, leadership, and career progression.

What You’ll Do

Clinical Training & Development

• Lead onboarding and ongoing clinical training for hygienists, assistants, and clinical teams
• Facilitate focused, dynamic team trainings
• Become GBT-trained and qualified as an EMS GBT trainer (we will facilitate this)
• Provide 1:1 clinical coaching based on audits, performance data, and SOP adherence
• Support clinical training and workflow readiness during new studio launches

Clinical Auditing & Quality Assurance

• Conduct regular chart audits to ensure calibration, accuracy, consistency, and compliance
• Track and report standardized clinical KPIs in partnership with leadership
• Identify training gaps and implement corrective coaching when needed

Processes & Clinical Standards

• Review, update, and reinforce clinical SOPs across studios
• Ensure adherence to Wally’s preventive, minimally invasive care model
• Partner with Clinical and Operations leaders to maintain regulatory-aligned standards

Clinician Support & Partnerships

• Serve as a clinical resource for hygienists, assistants, and dentists within the GEO
• Support clinicians with workflow questions and evidence-based guidance
• Represent Wally at trainings, study clubs, CE programs, and school partnerships

About You

Required

• Active Registered Dental Hygienist (RDH) license in supported states (NY initially)
• Willingness and eligibility to obtain additional state licensure as needed
• 3 years of clinical hygiene experience
• Strong understanding of preventive and minimally invasive dentistry
• Excellent communication, coaching, and presentation skills
• Ability to travel between studios within the assigned GEO

Preferred

• Experience in clinical education, training, or multi-site leadership
• Background in chart auditing, SOP development, or quality assurance
• EMS Airflow / GBT experience or willingness to complete certification

What we offer

• Competitive compensation, including equity & bonus opportunity
• Health insurance and benefits
• Opportunity to shape clinical standards at a rapidly scaling healthcare company
• Close collaboration with the Chief Clinical Officer, Operations leadership, and CEO
• Meaningful impact on patient care quality and clinician development
• Career growth as Wally expands into new markets

How to Apply

Send an email to sarah@hiwally.co & tyler@hiwally.co with your resume, and include a brief note about why you’re excited and the right fit to help elevate clinical care and support clinicians as Wally continues to grow.