What are the responsibilities and job description for the Software Support Specialist position at Wallick?
Description
This position will sit onsite at Wallick corporate office, located in New Albany, Ohio.
Make a Difference - And Own Your Future
Join Wallick Communities, a 100% employee-owned company with over 55 years of experience in providing affordable housing and assisted living for families and seniors across the Midwest. With 1,000 associates and a mission to open doors to homes, opportunity, and hope, we take price in fostering a supportive and collaborative work environment where every employee-owner plays a vital role.
A Career with Wallick Means. . .
The Software Support Specialist ensures that enterprise systems effectively support business processes. This role bridges business needs and technology by configuring applications, building reports, and enabling super users—driving adoption, accuracy, and efficiency across Wallick’s housing and senior living operations.
What You’ll Do:
This position will sit onsite at Wallick corporate office, located in New Albany, Ohio.
Make a Difference - And Own Your Future
Join Wallick Communities, a 100% employee-owned company with over 55 years of experience in providing affordable housing and assisted living for families and seniors across the Midwest. With 1,000 associates and a mission to open doors to homes, opportunity, and hope, we take price in fostering a supportive and collaborative work environment where every employee-owner plays a vital role.
A Career with Wallick Means. . .
- Creating Homes for People Who Need It Most: Providing new beginnings for residents seeking affordable, sage and high-quality housing where they can thrive.
- Pay-on-Demand: access your money as you earn it.
- Exceptional Benefits Package: Health, dental, vision insurance effective within 2 weeks of starting your new job, paid time off, gym membership reimbursement, paid parental leave, 401K and more!
- Work-Like Balance: Paid time off, including paid parental leave.
- Learning & Support: A supportive team that cares about your continued development, well-being and professional growth.
- Resident Stories That Stay With You: From Henry, who moved into his first-ever home, to Jaci, whose stay at a Wallick community allowed her to achieve homeownership and graduate collage, to Evelyn who recently celebrated her 105th birthday with us.
- Career Growth: Tuition reimbursement, training, professional development, and advancement opportunities within a company that invests in its people.
- Employee Owned, Resident Focused: As a 100% employee-owned company, your daily work (supporting our residents) also contributes to your financial future by sharing in our profitability.
The Software Support Specialist ensures that enterprise systems effectively support business processes. This role bridges business needs and technology by configuring applications, building reports, and enabling super users—driving adoption, accuracy, and efficiency across Wallick’s housing and senior living operations.
What You’ll Do:
- Tier 2 Application Support: Resolve complex Yardi-related issues escalated from Tier 1; ensure timely resolution and excellent customer service.
- Business Process Alignment: Understand how Yardi Voyager and related platforms support Affordable Housing and Senior Living workflows; ensure configurations align with business requirements.
- Configuration & Testing: Adjust system configurations, coordinate user acceptance testing, and document changes for new features, workflows, and approvals.
- Reporting & Analytics: Build and maintain Yardi Columnar and YSR reports; ensure data integrity and usability for decision-making.
- Knowledge Base & Training: Develop documentation and training materials for super users; improve knowledge base content to reduce repeat issues and increase adoption.
- Change Management: Gather clear requirements, validate with business owners, and deliver changes on time with proper sign-off.
- Governance & Compliance: Support Change Review Board processes; ensure adherence to security standards (SSO, MFA) and regulatory compliance (SOX, HIPAA, HUD).
- Experience & Technical Skills: 2-5 years in application support or software analysis, ideally with Yardi Voyager, Senior Living, and/or Affordable Housing; strong proficiency in Microsoft Office and familiarity with SaaS platforms, integrations, and programming protocols. Experience with SQL Server and writing basic queries is preferred.
- Analytical & Problem-Solving Ability: Skilled in understanding business needs, resolving complex issues, and identifying opportunities for optimization and process improvement.
- Communication & Collaboration: Excellent customer service orientation with strong written and verbal communication skills; able to work independently and collaboratively across teams.
- Documentation & Training: Capable of creating effective support documentation and delivering user training to drive adoption and improve user experience.
- Competencies: Customer Focus, Technical Aptitude, Communication, Time Management, Adaptability, Detail Orientation and Collaboration
- Physical Demands: Position requires work to be performed in an office setting. Extensive use of a computer, Keyboard, and mouse; requires talking, seeing, and hearing.
- Work Environment: Work takes place in an office setting with moderate noise levels. Occasional travel may be required. Must be able to work in a fast-paced change-oriented environment.
- Be a strategic partner driving technology-enabled transformation.
- Work in a collaborative, mission-driven environment.
- Competitive salary and benefits.
- Opportunities for career growth into Engineer, Architect, and/or leadership roles.
- Employment is contingent upon passing a pre-employment background check and drug screen