Resident Service Coordinator

Description

JOB DESCRIPTION

Position Title: Service Coordinator

Hours: 10/hrs a week

Department: Resident Services

Classification: Administrative

Reports To: Service Coordination Manager

Wallick Mission: Opening doors to homes, opportunity, and hope.

Location: 220 Columbia Ct; Cambridge, OH 43725

Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together. These values are:

• Care
• Character
• Collaboration
  
  

Position Summary: In accordance with the Wallick Mission and Values, the Remote Service Coordinator will work remotely to connect affordable housing residents across multiple locations to supportive services that stabilize housing, enhance self-sufficiency, and foster supportive communities.

Qualifications Required:

• High school diploma or GED required.
• Associates degree or equivalent experience working in a service focused environment.
• 2 years of experience in providing services preferred.
• Ability to communicate well in writing and verbally with co-workers, residents, family members and business partners.
• Ability to make complex decisions requiring a high degree of judgment.
  
  

Licenses/Certifications/Registrations: Valid drivers’ license.

Functions and Responsibilities:

• Provide service linkage for residents and continue partnership development.
• Increase resident awareness of the services provided by distributing informational materials.
• Regularly research and stay up to date on available services, amenities, and resources in assigned counties.
• Develop and maintain professional working relationships with property managers at assigned sites.
• Maintain a directory of service providers and source new ones.
• Conduct resident assessments and create action plans.
• Assist residents and associates with completing applications and required documentation to secure assistance.
• Document and provide ongoing follow up with residents and associates.
• Attend standing meetings with RRN and property management.
• Performs other related duties as assigned.
  
  

Job Competencies:

• Communication – Communicates clearly and concisely both verbally and in writing.
• Organizing – Can get together resources in order to accomplish things; able to put information together in a useful manner.
• Detail Orientation – Data entry must be highly accurate.
• Collaboration – Collaborates with others; thinks about the impact of their decisions or work on others.
• Flexibility – Open and receptive to new skills and new ways of doing business; must be open to various work assignments and locations.
  
  

Physical Demands: Position requires work to be performed from home, in an office setting and in the field at sites where SCs are assigned. Extensive use of a computer and keyboard required. Position requires travel across sites served by RRN.

Work Environment: Position requires work to be performed in a remote office setting. Extensive use of a computer and keyboard required.