What are the responsibilities and job description for the Resident Service Coordinator position at Wallick Communities?
JOB DESCRIPTION
Position Title: Service Coordinator
Hours: 10/hrs a week
Department: Resident Services
Classification: Administrative
Reports To: Service Coordination Manager
Wallick Mission: Opening doors to homes, opportunity, and hope.
Location: 220 Columbia Ct; Cambridge, OH 43725
Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together. These values are:
- Care
- Character
- Collaboration
Position Summary: In accordance with the Wallick Mission and Values, the Remote Service Coordinator will work remotely to connect affordable housing residents across multiple locations to supportive services that stabilize housing, enhance self-sufficiency, and foster supportive communities.
Qualifications Required:
- High school diploma or GED required.
- Associates degree or equivalent experience working in a service focused environment.
- 2 years of experience in providing services preferred.
- Ability to communicate well in writing and verbally with co-workers, residents, family members and business partners.
- Ability to make complex decisions requiring a high degree of judgment.
Licenses/Certifications/Registrations: Valid drivers’ license.
Functions and Responsibilities:
- Provide service linkage for residents and continue partnership development.
- Increase resident awareness of the services provided by distributing informational materials.
- Regularly research and stay up to date on available services, amenities, and resources in assigned counties.
- Develop and maintain professional working relationships with property managers at assigned sites.
- Maintain a directory of service providers and source new ones.
- Conduct resident assessments and create action plans.
- Assist residents and associates with completing applications and required documentation to secure assistance.
- Document and provide ongoing follow up with residents and associates.
- Attend standing meetings with RRN and property management.
- Performs other related duties as assigned.
Job Competencies:
- Communication – Communicates clearly and concisely both verbally and in writing.
- Organizing – Can get together resources in order to accomplish things; able to put information together in a useful manner.
- Detail Orientation – Data entry must be highly accurate.
- Collaboration – Collaborates with others; thinks about the impact of their decisions or work on others.
- Flexibility – Open and receptive to new skills and new ways of doing business; must be open to various work assignments and locations.
Physical Demands: Position requires work to be performed from home, in an office setting and in the field at sites where SCs are assigned. Extensive use of a computer and keyboard required. Position requires travel across sites served by RRN.
Work Environment: Position requires work to be performed in a remote office setting. Extensive use of a computer and keyboard required.