Dermatology & Skin Cancer Center of Augusta is hiring a full-time Front Desk Receptionist / Medical Receptionist to join our busy dermatology and aesthetics practice in Augusta, GA. This is a great opportunity for someone who enjoys patient interaction, has exceptional customer service skills, strong phone etiquette, and is comfortable handling financial conversations including collecting patient payments.

Schedule: Monday - Friday | 8:00 AM - 5:00 PM
Occasional participation in after-hours patient events or cosmetic events throughout the year

As a Front Desk Receptionist, you will play a critical role in shaping the overall patient experience. This position supports both our medical dermatology and cosmetic/aesthetic services, so professionalism, warmth, attention to detail, and polished communication are essential.

Why join Anne Arundel Dermatology?

We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands on training and long-term career growth opportunities from within.

Key Responsibilities

• Greet and check in patients in a warm, professional, and welcoming manner
• Manage patient check-in and check-out processes efficiently and accurately
• Answer incoming calls with exceptional phone etiquette and a polished speaking voice
• Schedule, reschedule, and confirm appointments
• Coordinate referrals and assist with scheduling follow-up care
• Enter and update patient demographic, insurance, and contact information in the EMR system
• Verify patient information, required forms, signatures, and chart accuracy prior to appointments
• Collect copays, balances, cosmetic payments, and other patient financial responsibilities
• Balance daily payment totals and complete end-of-day reconciliation/reporting
• Address patient billing questions or route concerns appropriately
• Track patient flow in the reception area and communicate delays or updates as needed
• Process incoming faxes, phone messages, correspondence, and interdepartmental communications
• Maintain front desk organization and support inventory monitoring/supply ordering
• Assist with product inventory updates and cosmetic retail support as needed
• Provide coverage for nearby offices as needed
• Support occasional after-hours practice events
• Assist team members and leadership with additional administrative duties as needed

Qualifications

• High school diploma or GED required
• At least 2 years of recent customer service experience (required)
• 1-3 years of recent experience in a medical receptionist, healthcare front desk, patient service representative, or medical office administrative role (preferred)
• Prior experience in dermatology, plastic surgery, aesthetics, cosmetic medicine, or another specialty practice (preferred)
• Experience collecting payments, copays, or discussing balances (preferred)
• Experience with scheduling, insurance verification, referrals, or EMR systems (preferred)

Skills & Abilities

• Outstanding customer service and interpersonal communication skills
• Excellent phone presence and professional speaking voice
• Comfortable discussing payments and collecting money from patients
• Strong multitasking and organizational skills
• Detail-oriented with excellent accuracy
• Ability to remain composed and professional in a fast-paced environment
• Working knowledge of HIPAA/privacy standards
• Experience using EMR/practice management systems
• Proficiency with multi-line phone systems, computers, scanners, copiers, and other office equipment
• Ability to work collaboratively as part of a team
• Fluent in English
• Flexibility to support nearby clinic locations as needed

Physical Requirements

• Prolonged sitting with occasional standing, bending, stooping, and reaching
• Manual dexterity sufficient for keyboard/computer use
• Ability to lift and carry up to 30 pounds
• Correctable vision and hearing sufficient for office and telephone communication