What are the responsibilities and job description for the Customer Care Coordinator position at Wallenius Wilhelmsen?
Customer Care Coordinator
This position is responsible for customer accounts as it relates to daily scheduling and coordination of facility activities relating to customer products.
This position plays a critical role in ensuring that the customer's requirements are met through data capture, analysis, and reporting. Communicating with site senior management, customers, carriers, and in turn liaising with shop floor management with regards to production, inventory, and key performance indicators..
Job Description
WHAT YOU’LL DO
- Create and maintain reports, dashboards, and data analysis to support site operations and customer needs
- Analyze operational data and communicate status, trends, and exceptions to leadership
- Partner with cross-functional teams to collect, organize, and interpret large data sets
- Track daily, weekly, and monthly operational metrics (assignments, releases, inventory, shipments, etc.)
- Act as a point of contact for customers and carriers, ensuring requirements and service expectations are met
- Maintain and update business systems (WITS, spreadsheets) accurately to meet internal and customer KPIs
- Monitor vehicle inventory, movement, and maintenance schedules while supporting continuous improvement opportunities
Job Requirements
WHAT YOU’LL NEED
- 3 years of customer facing experience in a fast-paced office or operations environment
- Intermediate Excel skills (data analysis, formulas, pivot tables, reporting)
- Strong communication and presentation skills
- Ability to analyze information and make sound, independent decisions
- Proven ability to manage multiple priorities in a deadline driven setting
- Strong teamwork and interpersonal skills in a diverse environment
- Detail-oriented with a proactive, problem-solving mindset
WHEN YOU JOIN US
At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we’ve got you covered.
- Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision after 30 days of employment
- Secure your financial future with an industry-leading company-matching 401(k) plan
- Company paid life insurance, short-term and long-term disability
- Explore career development with access to on-the-job training
- Access to exclusive discounts on attractions, automotive, travel and more!
WORKING CONDITIONS
Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety-first environment, ensuring all precautions are taken to protect our team in every working condition.
ABOUT US
Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500 people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.
OUR COMMITMENT TO EQUAL OPPORTUNITIES
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
Apply today, and let’s keep the world and your career, moving together.