What are the responsibilities and job description for the Customer Care Coordinator position at Wallenius Wilhelmsen?
Keen Transport, Inc. is seeking a highly organized and detail-oriented individual to join our Customer Service department as Customer Care Coordinator based at our League City, TX office.
You will be splitting your time betwen League city and Houston offices.
Hours: Mon- Fri 8 am - 5 pm
As a Customer Care Coordinator, you will play a crucial role in providing accurate information to our staff, manufacturers, and customers, ensuring the timely and efficient pick-up, transport, and delivery of freight. In this role, you will also have the opportunity to build and manage customer accounts
Job Description
WHAT YOU’LL DO
- Provide customers with accurate and complete information about their shipments.
- Review payment terms with customers and inform them of any requirements.
- Coordinate with Operations to meet special customer needs.
- Ensure all necessary documents are prepared and easily accessible.
- Set specific pick-up or delivery times and give advance notice of any special requirements, including state and federal regulation requirements.
- Inform customers of any delays, damages, or shortages.
- Contact customers on factory releases and provide directions for pick-up and delivery.
- Enter and update information in storage and inventory software.
- Learn about Keen trailers and equipment and their uses.
Job Requirements
WHAT YOU'LL NEED
- Excellent written and verbal communication skills.
- Basic math and computer skills, including proficiency in MS Excel and working knowledge of MS Windows, Word, and Outlook.
- Professional and courteous telephone manner. Ability to handle heavy customer contact each day.
- Data entry skills with exceptional attention to detail.
- Strong organizational skills and the ability to prioritize work independently.
- Must have problem resolution, decision-making, and general negotiation skills with customers.
- Knowledge of geography and map reading ability.
EVEN BETTER IF YOU HAVE
- One year of experience in customer service or inventory control procedures is preferred.
See yourself at Wallenius Wilhelmsen. We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero- emissions, carbon-free industry. Join us and make it happen!
ABOUT US
Keen Transport
We are committed to our employees who are at the heart of our operations, as well as the supporting operational and administrative staff who keep our fleet on the road and on-time.
For more than 50 years, we have been developing new services and refining our technical expertise to accommodate the evolving needs of our customers and their machines. In 2017 Keen became part of the Wallenius Wilhelmsen group which allows us to offer a wider range of ocean and land-based services for the heavy equipment market.
Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries. When added up, the effort of our global workforce keeps the world moving.