What are the responsibilities and job description for the General Manager position at Wallen Garage Doors?
Benefits:
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
General Manager
Wallen Garage Doors - Yorktown, VA
About the Role
Wallen Garage Doors is seeking a highly capable and driven General Manager to serve as a strategic partner to the Owner and lead the day-to-day execution of the business. This individual will function as the operational leader of the organization, ensuring alignment between company vision and daily performance across both office and field teams.
Wallen Garage Doors is seeking a highly capable and driven General Manager to serve as a strategic partner to the Owner and lead the day-to-day execution of the business. This individual will function as the operational leader of the organization, ensuring alignment between company vision and daily performance across both office and field teams.
This role is ideal for a hands-on leader with experience in service-based or skilled trades environments who can balance strategic thinking with real-time execution. The General Manager will play a critical role in driving operational excellence, team performance, revenue growth, and customer satisfaction.
Position Summary
The General Manager will oversee all aspects of operations, including field service delivery, office administration, team leadership, financial performance, and business development. This individual must be comfortable operating autonomously, making informed decisions, and leading with accountability in a fast-paced, customer-focused environment.
Core Responsibilities
Operational Leadership
- Oversee all daily business operations across office and field teams
- Ensure efficient scheduling, dispatching, and execution of service work
- Maintain high standards for customer experience, job quality, and team performance
- Identify and resolve operational challenges in real time
- Ensure compliance with safety regulations, company policies, and industry standards
Team Leadership & Development
- Lead, mentor, and develop office staff, technicians, and installers
- Establish clear performance expectations and accountability measures
- Recruit, train, and retain high-performing team members
- Facilitate daily and weekly meetings to align teams and drive results
- Foster a culture of professionalism, ownership, and continuous improvement
Field Operations & Technical Support
- Serve as a senior resource for technicians, providing guidance and troubleshooting support
- Maintain credibility with field teams through hands-on leadership and technical understanding
- Ensure consistency in service delivery, installation quality, and customer interactions
Revenue Growth & Performance Optimization
- Develop and implement strategies to achieve monthly and annual revenue targets
- Drive improvements in average ticket value, job efficiency, and profitability
- Coach team members on customer communication and service-based sales opportunities
- Monitor KPIs and financial performance metrics to inform decision-making
Process Improvement & Scalability
- Streamline workflows and implement systems to improve efficiency
- Enhance coordination between office operations and field execution
- Analyze market trends to identify growth opportunities
- Continuously refine processes to support long-term scalability and operational excellence
Vendor & Relationship Management
- Maintain strong relationships with suppliers and vendors
- Negotiate pricing, manage inventory, and ensure timely material availability
Requirements
- Proven experience in a managerial or leadership role within a service-based or skilled trades industry (garage doors, HVAC, plumbing, construction, etc.)
- Strong leadership skills with the ability to motivate, coach, and hold teams accountable
- Excellent communication and interpersonal skills
- Experience managing budgets, financial performance, and operational metrics
- Strong problem-solving and decision-making abilities
- Ability to analyze data and implement strategic improvements
- Experience with scheduling, dispatching, and field service operations
- Valid driver’s license and reliable transportation
Preferred Background
- Experience in home services or field service industries
- Hands-on technical knowledge combined with leadership experience
- Proven success managing technicians, installers, or service teams
- Familiarity with CRM or field service management software
Leadership Expectations
- Operate as a direct extension of the Owner, maintaining alignment with company vision
- Confidently lead operations and decision-making in the Owner’s absence
- Build trust and credibility with both office staff and field teams
- Lead with accountability, professionalism, and a results-driven mindset
What We Offer
- Competitive compensation package with performance-based incentives
- Opportunity to lead operations within a growing, service-driven company
- Direct partnership with ownership and influence over company direction
- Clear path for professional growth and leadership advancement
About Us
Wallen Garage Doors has proudly served the Yorktown community for over five years, delivering high-quality garage door installation, repair, and maintenance services. Our commitment to craftsmanship, reliability, and exceptional customer service has earned us a strong local reputation and a loyal customer base. We are dedicated to building a team-oriented environment where employees can grow, succeed, and take pride in their work.
Position Impact
This role is critical to the continued growth and success of Wallen Garage Doors. The General Manager will directly influence operational efficiency, revenue performance, team development, and customer satisfaction. By establishing strong systems, leading with intention, and driving accountability, this individual will help scale the business while maintaining the high standards that define our brand.