Operations Manager

Operations Manager

Wallaby Windows of Nashville

Location: Middle Tennessee (Nashville surrounding areas)

Reports to: Owner / Managing Partner

Salary: $60,000 to $80,000 incentives

About Us

Wallaby Windows of Nashville is a family-owned, premium window and entry door replacement company serving Middle Tennessee. We specialize in high-quality products, meticulous installation practices, and an exceptional customer experience from first consultation through long after project completion. We've completed home improvement projects in homes ranging from $400k to $9.5 million. We are intentionally not the cheapest option in the market—we win by going above and beyond with each project and by being the most professional, transparent, organized, and trustworthy.

As we grow, we are seeking an Operations Manager to own everything after the sale and become the backbone of our project execution, field operations, and customer experience.

Role Overview

The Operations Manager is responsible for the successful execution of every project once the contract is signed. This role owns final measurements, ordering, supplier coordination, scheduling, installation oversight, quality control, issue resolution, and customer communication throughout the lifecycle of each project.

This is a hands-on leadership role that blends construction knowledge, operational discipline, people management, and customer service. As we scale, this individual will build out a team of project managers and/or field technicians. The ideal candidate is highly organized, proactive, accountable, calm under pressure, and naturally good with people—both customers and crews.

Key ResponsibilitiesProject Execution & Quality Control

• Own all projects from signed contract through final completion
• Conduct final measurement visits and verify all job details prior to ordering
• Submit accurate and complete orders to manufacturers and suppliers
• Review acknowledgements and resolve discrepancies before production
• Create and manage project schedules to ensure timely installations
• Oversee all window and entry door installations for quality, safety, and workmanship
• Capture job-related content via photos/videos using provided software
• Perform final walkthroughs to inspect work and close out projects
• Ensure installations meet company standards, manufacturer requirements, and local codes
• Facilitate service visits to address product or install related items post-completion
• Other operational tasks as needed

Supplier & Inventory Management

• Strengthen relationships with manufacturers and local suppliers
• Serve as the primary point of contact for order tracking, lead times, and issue resolution
• Manage inventory of installation materials, tools, and supplies
• Forecast material needs and ensure crews are properly stocked for each job
• Identify opportunities to improve cost control without sacrificing quality

Crew Management & Scheduling

• Manage installation crews and subcontractors
• Schedule crews efficiently based on scope, skill set, and availability
• Set clear expectations for workmanship, professionalism, and jobsite conduct
• Address performance issues promptly and professionally
• Assist with onboarding and training of new installers as needed

Customer Experience & Issue Resolution

• Serve as the primary operations contact for customers post-sale
• Proactively communicate project timelines, expectations, and updates
• Resolve installation, product, or service issues quickly and professionally
• Coordinate warranty or service visits when required
• Ensure customers feel informed, respected, and confident throughout the process
• Turn challenges into opportunities to reinforce trust and satisfaction

Process Improvement & Accountability

• Maintain organized project documentation and records
• Use company systems to track job status, notes, and follow-ups
• Identify operational inefficiencies and recommend improvements
• Help refine SOPs for measurements, ordering, installs, and service
• Take full ownership of outcomes—successes and failures alike

Ideal Candidate Profile

Experience & Skills

• Prior experience in construction, remodeling, or home services (windows/doors a plus)
• Strong understanding of jobsite operations and sequencing
• Highly organized with excellent attention to detail
• Comfortable managing multiple projects simultaneously
• Strong written and verbal communication skills (multi-lingual helpful)
• Proficient with basic technology (CRM systems, email, digital forms)

Personal Traits

• Self-motivated and accountable—takes ownership without being micromanaged
• Calm, solutions-oriented, and professional under pressure
• Natural people person who builds trust with customers, crews, and suppliers
• High integrity and pride in delivering quality work (above & beyond philosophy)
• Process-driven but flexible when real-world challenges arise

What Success Looks Like in This Role

• Projects are installed on time, correctly, and with minimal rework
• Crews are prepared, supported, and aligned with company standards
• Suppliers view Wallaby as a professional, organized partner
• Customers consistently feel informed and taken care of (5-star experience)
• Issues are handled quickly before they escalate
• The owner can step away from day-to-day operations with confidence

Compensation & Growth

• Competitive salary based on experience
• Performance-based incentives tied to operational excellence and customer satisfaction
• Opportunity to grow into a senior leadership role as the company scales

If you are someone who takes pride in running tight operations, leading people well, and delivering an exceptional customer experience, we’d love to hear from you.