Nursing Internal Medicine - Triage RN

The Clinic Triage Registered Nurse (RN) is responsible for assessing patients’ medical concerns, evaluating symptoms, determining the urgency of care, and coordinating appropriate clinical services in an outpatient setting. The RN provides telephone and in-person triage, responds to patient messages, offers nursing guidance based on established protocols, and collaborates with providers and other healthcare team members to ensure timely, safe, and effective patient care.

Essential Duties and Responsibilities

• Perform telephone and in-person triage assessments to evaluate patient symptoms, medical concerns, and changes in health status.

• Determine the urgency of patient needs and recommend appropriate care, including same-day appointments, routine follow-up, urgent evaluation, or emergency services.

• Recognize potentially life-threatening symptoms and initiate appropriate emergency response procedures.

• Provide evidence-based nursing advice, patient education, and self-care instructions within the RN's scope of practice.

• Review patient messages, telephone calls, medication questions, and requests for clinical assistance.

• Coordinate appointments, referrals, diagnostic testing, and follow-up care with providers and clinical staff.

• Communicate patient concerns and assessment findings to physicians, advanced practice providers, and other members of the healthcare team.

• Document triage assessments, clinical recommendations, interventions, and patient communications accurately in the electronic health record (EHR).

• Follow up on test results, treatment plans, and unresolved patient concerns according to clinic protocols.

• Assist with medication-related questions, prescription refill requests, and clinical messages in accordance with provider orders and organizational policies.

• Educate patients and caregivers regarding disease management, medications, treatment plans, and preventive healthcare.

• Maintain patient confidentiality and comply with HIPAA regulations, infection prevention standards, and applicable nursing laws.

• Support quality improvement initiatives, patient satisfaction, and efficient clinic operations.