Veterinary Customer Service Representative

Job Description

• _Job duties include, but are not limited to:_**
  
  

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

• _We’re looking for:_**
  
  

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We are looking for someone who is patient, empathetic and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Experienced Receptionist or Customer Service Representative with a **minimum of 1-year veterinary experience.**
• Compassionate and calm team-player
• The ability to multi-task.
• Strong communication skills.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.
  
  

Additional Information

_ **Pay Range:**_ Starting between $17 - $19/hr, negotiable depending on experience level.

• _We offer our staff:_**
• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available _(i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)_
  
  

_Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check._

• Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
  
  

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: _https://allianceanimal.com/additionaljobdescriptiondetails/_