What are the responsibilities and job description for the Commercial Lines Account Manager position at WalkerHughes?
At WalkerHughes Insurance, we put people first — both our clients and our team. We guide customers through complex insurance decisions, advocate for them when they need us most, and leverage technology to deliver innovative, effective solutions.
About the Role
WalkerHughes Insurance is seeking an experienced Commercial Lines Account Manager to independently manage an established book of business within our Select Business Unit. This role focuses on delivering exceptional client service, managing policy renewals, and supporting growth by partnering with Community Business Advisors.
Key Responsibilities
Account Management & Client Service
- Manage and service a commercial lines book of business with a strong client-first approach
- Respond to client inquiries related to policies, endorsements, billing, and claims
- Review complex documents including renewals, claims, applications, and supporting data
- Maintain accurate client records and follow-up activities within agency systems
- Coordinate with carriers to resolve claims and complex service issues
Policy Administration & Renewals
- Prepare and process policies, renewals, endorsements, binders, and related documentation
- Lead the renewal process and proactively address client needs and coverage gaps
- Ensure accuracy and compliance to minimize errors and omissions
Growth & Advisor Support
- Partner with Community Business Advisors to support client retention and sales growth
- Identify and support new business opportunities within existing accounts
- Contribute to strengthening long-term client relationships
Qualifications
- 4 years of experience in the insurance industry (Commercial Lines preferred)
- Strong understanding of commercial insurance coverage and industry practices
- Detail-oriented with strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- High level of customer focus and professionalism
- Proficient in Microsoft Office and agency management systems
- Self-motivated with the ability to work independently