Chief Financial and Administrative Officer

Description

Walker Overview

Walker is a full-service Experience Management (XM) firm. We believe everyone deserves an amazing experience. This is our purpose, and we fulfill it by providing the world’s leading brands with the services, guidance, and best practices needed to maximize the value of their XM programs.

Walker is located in Indianapolis, IN. While many roles offer on-site, hybrid, or remote flexibility depending on team needs, this position is hybrid and requires regular on-site presence at our Indianapolis office. Remote options are available for other roles in any state where we have operations in the continental U.S. Walker is intentional and mindful about creating a workforce of diverse people who are compensated fairly and are free to be their authentic selves. We know doing this will further enhance the experience our associates and customers have with our company.

Start dates are flexible. Join us now—or kick off the new year with a fresh opportunity.

Position Summary:
We’re seeking a sharp, strategic, and operationally savvy Chief Financial Officer/Chief Administrative Officer (CFO/CAO) to serve as a cornerstone of our executive team. This dual-role leader will serve as the driver of our financial & growth strategy (70%), while also overseeing the safeguarding of our assets and scaling of our infrastructure as we grow (30%). The ideal candidate is first and foremost a finance heavyweight with a proven track record of scaling a privately held services business. This is not a legacy “maintenance” CFO role—it’s a growth-minded, hands-on executive position for a builder. You’ll lead all administrative functions—Finance, Accounting, Risk Management, Sales Operations, Legal, and IT Support. HR will remain under the purview of our Chief People Officer, but this role will collaborate closely on organizational planning and workforce scalability.

Responsibilities:
Executive Leadership
•    Collaborate with the President and Executive Team to guide company strategy.
•    Foster a high-performance, team-first culture across all administrative functions.
•    Mentor and develop direct reports with a focus on succession and sustainability.

Strategic Finance & Accounting
•    Set the financial vision and roadmap in alignment with our growth goals.
•    Oversee all aspects of financial management, including FP&A, cash flow management, reporting, tax strategy, compliance, and 401k plan.
•    Partner with the President and BU leaders on business modeling, budgeting, forecasting, and capital allocation.
•    Lead banking, insurance, audit, legal, and investor relationships

Business Operations & Administration
•    Manage cross-functional administrative operations (Accounting, Finance, Legal, IT Support, Risk Management, and Sales Ops) to enable scalable growth.
•    Implement modern systems, policies, and processes to streamline operations and support agility and scalability.
•    Drive operational discipline, KPIs, and accountability across the administrative teams

Governance & Risk
•    Own risk management, compliance, contracts, insurance, data security, and internal controls.
•    Oversee the annual SOC 2 Type II audit process

.

Technology & Systems Oversight
•    Oversee IT support and infrastructure strategy to ensure business continuity and scalability.
•    Evaluate and implement systems that support finance and administrative efficiency.
•    Oversee any client-requested security assessment process.

Education & Experience:
•    10 years of financial leadership experience, with at least 5 years at the CFO or VP Finance level in a privately held, growth-oriented services company.
•    Experience leading administrative or operational functions in addition to finance is strongly preferred.
•    Proven experience scaling a business.
•    Bachelor’s degree in Finance, Accounting, or Business required; CPA and/or MBA strongly preferred.
•    Track record of successful system implementations (e.g., ERP, BI tools, automation platforms).

Knowledge / Skills / Abilities:
•    Expertise in scaling professional services businesses
•    Deep financial acumen, strategic mindset, and operational rigor.
•    Strong grasp of revenue recognition, service margin management, and cost optimization in a services model.
•    Skilled in cross-functional leadership—able to integrate finance with legal, IT, and ops functions.
•    Confident, clear communicator who can influence at all levels without unnecessary hierarchy.
•    Comfortable in the weeds and at the whiteboard—hands-on leader who scales with the business.
•    Builder's mindset with a high bias toward action, clarity, and accountability.
•    Adept at managing through ambiguity, complexity, and change.

Example Achievements of Candidate Profile:
•    Scaled a professional services company by 50% in revenue while optimizing EBITDA margin by 500 basis points over 5 years.
•    Led the implementation of an enterprise-wide ERP system, reducing the monthly close from 15 to 5 days.
•    Built a centralized shared services model that supported multiple business units with standardized finance and administrative functions.
•    Structured a risk management framework that decreased insurance premiums by 20% while increasing coverage.
•    Developed a data-driven FP&A process that enabled proactive scenario planning and quarterly forecasting at the BU level.

If you’re a finance-forward executive who thrives in a fast-paced, purpose-driven environment—and you’re excited about building the administrative backbone of a high-integrity family business poised for growth—this role might be your next big move.

Walker is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Why work at Walker? https://walkerinfo.wistia.com/medias/wwmqw7ssw2

Learn more about the Walker DEI efforts: https://walkerinfo.com/diversity-equity-and-inclusion/ 

Perks and Benefits: https://walkerinfo.com/careers/ 

Qualifications

Education & Experience:
•    10 years of financial leadership experience, with at least 5 years at the CFO or VP Finance level in a privately held, growth-oriented services company.
•    Experience leading administrative or operational functions in addition to finance is strongly preferred.
•    Proven experience scaling a business.
•    Bachelor’s degree in Finance, Accounting, or Business required; CPA and/or MBA strongly preferred.
•    Track record of successful system implementations (e.g., ERP, BI tools, automation platforms).

Knowledge / Skills / Abilities:
•    Expertise in scaling professional services businesses
•    Deep financial acumen, strategic mindset, and operational rigor.
•    Strong grasp of revenue recognition, service margin management, and cost optimization in a services model.
•    Skilled in cross-functional leadership—able to integrate finance with legal, IT, and ops functions.
•    Confident, clear communicator who can influence at all levels without unnecessary hierarchy.
•    Comfortable in the weeds and at the whiteboard—hands-on leader who scales with the business.
•    Builder's mindset with a high bias toward action, clarity, and accountability.
•    Adept at managing through ambiguity, complexity, and change.