What are the responsibilities and job description for the Wellness Coach Program Supervisor position at Walker Therapeutic & Educational Programs?
About Walker
Since 1961, Walker Therapeutic & Educational Programs has been a trusted partner for children, youth, and families, navigating some of life’s most difficult challenges. Based in Needham, our mission is to nurture hope, build strengths, and develop lifelong skills in partnership with the children, youth, families, and communities we serve. We provide comprehensive, trauma-informed residential, educational, and clinical services to children and youth with complex social-emotional, behavioral, and learning needs, while supporting their families every step of the way. Through three specialized divisions—Residential & Educational Programs, Behavioral Health & Community-Based Services, and Walker Solutions—we deliver relationship-based care and capacity-building that makes a lasting difference. Today, we serve children, youth, and families from more than 150 communities across Massachusetts.
Make a Difference Every Day—and Gain Skills You Can Use for Life
The Wellness Coach Program Supervisor provides operational leadership for the Wellness Coach Program by overseeing the systems, compliance, administrative functions, and operational infrastructure that support high-quality service delivery across multiple school and community-based sites. While supervising a cohort of Wellness Coaches, this role ensures program operations are efficient, compliant, and aligned with organizational standards.
The Program Supervisor applies a strong understanding of positive youth development, school-based programming, and trauma-informed practices to ensure operational systems effectively support staff, strengthen service delivery, and promote positive outcomes for youth.
Working in close partnership with the Wellness Coach Service Supervisor, the Program Supervisor manages operational systems, documentation, scheduling, data reporting, financial processes, and program logistics while ensuring coaches have the tools, resources, and administrative support needed to deliver exceptional services.
Essential Functions
Staff Leadership & Supervision
Education and Experience
Required
Supervises: Team of Wellness Coaches as assigned
Equal Opportunity Statement
Walker is an equal opportunity employer and does not discriminate based upon an individual's race, color, religion, national origin, sex, age, marital status, sexual orientation, genetic information, disability, veteran status, pregnancy, national guard or reserve unit obligations, participation in discrimination complaint-related activities, or membership in any category protected by federal or state law.
Since 1961, Walker Therapeutic & Educational Programs has been a trusted partner for children, youth, and families, navigating some of life’s most difficult challenges. Based in Needham, our mission is to nurture hope, build strengths, and develop lifelong skills in partnership with the children, youth, families, and communities we serve. We provide comprehensive, trauma-informed residential, educational, and clinical services to children and youth with complex social-emotional, behavioral, and learning needs, while supporting their families every step of the way. Through three specialized divisions—Residential & Educational Programs, Behavioral Health & Community-Based Services, and Walker Solutions—we deliver relationship-based care and capacity-building that makes a lasting difference. Today, we serve children, youth, and families from more than 150 communities across Massachusetts.
Make a Difference Every Day—and Gain Skills You Can Use for Life
The Wellness Coach Program Supervisor provides operational leadership for the Wellness Coach Program by overseeing the systems, compliance, administrative functions, and operational infrastructure that support high-quality service delivery across multiple school and community-based sites. While supervising a cohort of Wellness Coaches, this role ensures program operations are efficient, compliant, and aligned with organizational standards.
The Program Supervisor applies a strong understanding of positive youth development, school-based programming, and trauma-informed practices to ensure operational systems effectively support staff, strengthen service delivery, and promote positive outcomes for youth.
Working in close partnership with the Wellness Coach Service Supervisor, the Program Supervisor manages operational systems, documentation, scheduling, data reporting, financial processes, and program logistics while ensuring coaches have the tools, resources, and administrative support needed to deliver exceptional services.
Essential Functions
Staff Leadership & Supervision
- Directly supervise approximately 10–15 Wellness Coaches.
- Conduct regular individual supervision focused on operational performance, accountability, and administrative expectations.
- Complete performance evaluations and address performance concerns related to operational responsibilities.
- Lead operational implementation across all assigned service sites.
- Develop, implement, and continuously improve operational workflows.
- Coordinate scheduling, logistics, and program resources to ensure efficient service delivery.
- Apply principles of positive youth development and trauma-informed practice when developing operational systems and procedures.
- Ensure operational processes support safe, equitable, and developmentally appropriate services for youth.
- Collaborate with the Wellness Coach Service Supervisor to align operational infrastructure with evidence-informed youth development practices.
- Support implementation of social-emotional learning, wellness, and youth engagement initiatives through effective operational planning.
- Ensure compliance with organizational, contractual, and grant requirements.
- Manage documentation, data systems, and reporting processes.
- Maintain confidential records in accordance with organizational policies.
- Coordinate quality assurance activities and operational audits.
- Prepare documentation for monitoring and compliance reviews.
- Lead recruitment, interviewing, and selection of Wellness Coaches.
- Coordinate onboarding logistics and administrative processes.
- Maintain program forms, manuals, templates, and operational resources.
- Manage calendars, training logistics, and scheduling.
- Coordinate internal communications and operational updates.
- Manage Wellness Coach timesheets and payroll documentation.
- Monitor program budgets and expenditures.
- Coordinate purchasing and inventory management.
- Manage vendor relationships and contracted services.
- Assist with financial reporting and resource allocation.
- Collaborate with Human Resources, Finance, Information Technology, Quality Improvement, and Walker leadership.
- Partner with the Wellness Coach Service Supervisor to align operational systems with program implementation.
- Identify opportunities to improve efficiency, consistency, and operational effectiveness.
- Lead operational quality improvement initiatives.
- Analyze performance metrics to identify opportunities for process improvement.
- Recommend and implement operational innovations that strengthen program effectiveness.
- Knowledge of positive youth development, adolescent development, trauma-informed practices, and school-based programming.
- Ability to integrate youth-centered principles into operational planning and systems development.
- Additional duties as assigned
- Strong interpersonal and communication skills
- Ability to remain calm and make safe decisions in high-pressure situations
- Capacity to work effectively in a fast-paced environment
- Ability to learn, retain, and apply principles taught in training and supervision
- Ability to stand, walk, and run for extended periods, perform frequent bending, stooping, stretching, lifting, sitting, stairs, typing, and looking at a computer screen
- Strong written and verbal communication skills and computer experience
- Ability to meet deadlines and follow through with multiple projects simultaneously
- Ability to work flexibly and collaboratively as part of a team
- Monday-Friday: 11:00am-7:00pm, with additional flexibility based on business needs
Education and Experience
Required
- Bachelor’s degree in Education, Social Work, Psychology, Human Services, Public Administration, Business Administration, or a related field, or equivalent experience.
- Minimum of 4–6 years of experience supporting youth-serving, educational, behavioral health, or community-based programs.
- Working knowledge of positive youth development, trauma-informed practices, and school-community partnerships.
- Experience developing operational systems that support high-quality youth services preferred.
- Successfully complete all background check suitability requirements
Supervises: Team of Wellness Coaches as assigned
Equal Opportunity Statement
Walker is an equal opportunity employer and does not discriminate based upon an individual's race, color, religion, national origin, sex, age, marital status, sexual orientation, genetic information, disability, veteran status, pregnancy, national guard or reserve unit obligations, participation in discrimination complaint-related activities, or membership in any category protected by federal or state law.