Boutique Floor Manager

POSITION SUMMARY

Walker Boutique is seeking an experienced, service-minded Floor Manager to lead daily sales-floor operations, develop our sales team, support merchandising execution, and oversee our wedding and baby registry experience.

This is a highly visible, hands-on leadership position. The Floor Manager spends approximately 70–80% of the workday on the sales floor, ensuring that exceptional customer service remains the team’s primary focus. The ideal candidate combines confident leadership with a strong eye for merchandising, genuine enthusiasm for serving customers, and the ability to coach employees toward consistent performance.

KEY RESPONSIBILITIES

Team Leadership

• Create and maintain sales-associate schedules within established payroll budgets.
• Coordinate time-off requests, time adjustments, and payroll-report approvals.
• Participate in recruiting, interviewing, hiring, evaluating, and, when necessary, separating sales associates.
• Lead employee onboarding, training, ongoing coaching, and performance accountability.
• Build constructive, mentor-style relationships that encourage employee growth, engagement, and dependability.
• Communicate expectations clearly and follow through consistently.

Sales Floor and Customer Experience

• Maintain a consistent leadership presence on the sales floor.
• Oversee daily floor and sales operations at the Market District location.
• Ensure customers receive prompt, knowledgeable, and genuinely welcoming service.
• Model confident customer engagement, product recommendations, and problem resolution.
• Develop and maintain extensive product knowledge across apparel, children’s, gifts, jewelry, accessories, and home accents.
• Respond calmly and professionally to customer concerns and changing floor priorities.

Merchandising

• Oversee the execution of merchandising direction established by the Brand Coordinator.
• Provide daily and weekly guidance to associates as merchandising plans are implemented.
• Maintain attractive, organized, shoppable, and brand-consistent displays.
• Identify presentation or product-flow issues and take appropriate action.

Wedding and Baby Registry

• Lead registry procedures, inventory, communication, and customer service.
• Build, maintain, and update registries, ensuring accurate product availability and pricing.
• Track registry purchases and coordinate replenishment of registry-favored products with the Buyer.
• Communicate professionally with registrants, families, and gift-givers regarding options, status, and special requests.
• Coordinate registry-related showers, drop-offs, gift wrapping, and in-store pickups.
• Maintain the bridal room as a welcoming and well-merchandised space.
• Ensure registry merchandise is appropriately displayed and identified on the sales floor.

QUALIFICATIONS

• Prior retail experience required; boutique, specialty retail, or multi-category retail experience preferred.
• Previous team-leadership, supervisory, training, or coaching experience strongly preferred.
• Strong, intuitive eye for merchandising and floor presentation.
• Demonstrated ability to lead employees while maintaining a positive, accountable work environment.
• Excellent customer-service, communication, and problem-solving skills.
• Comfort with employee scheduling and basic payroll administration.
• Ability to learn and use Shopify POS, Gift Reggie, scheduling software, email, and other business systems.
• Ability to develop extensive product knowledge across multiple merchandise categories.
• Strong organization, judgment, follow-through, and attention to detail.
• Teachable, collaborative attitude and a genuine interest in developing others.

SCHEDULE

• Full-time, in-person position.
• Regular schedule is Monday–Friday, 9:00 a.m.–6:00 p.m., with a one-hour lunch.
• One to two Saturdays per month are required, with the following Monday off.
• Additional flexibility may be needed during holidays, special events, and the September–December peak season.

PHYSICAL REQUIREMENTS

• Ability to stand and move throughout the sales floor for extended periods.
• Ability to lift, carry, and move merchandise, including on stairs.
• Ability to use ladders safely for merchandise placement and retrieval.
• Ability to perform the essential responsibilities of the position with or without reasonable accommodation.

COMPENSATION AND BENEFITS

Walker Boutique offers competitive hourly compensation based on relevant experience and demonstrated capabilities. Full-time employees are eligible for benefits and an employee merchandise discount according to current company policies.

THE WALKER WAY

Our work is guided by six core values:

• Uncompromising Integrity — Do the right thing, even when it’s hard.
• Superior Service — Take care of every customer like family.
• Continuous Improvement — When there is a problem, work the problem.
• Empowered Initiative — If it needs doing, do it.
• Disciplined Growth — Pursue progress with prudence and courage.
• Enduring Legacy — Take pride in your team and your work.

The successful Floor Manager will model these values while creating an environment in which customers feel welcomed, employees feel supported, and high standards are consistently maintained.