What are the responsibilities and job description for the Customer Success Manager position at Walker Lovell?
Customer Success Manager
Location: Houston (Hybrid Working)
Travel: Some international travel required
Compensation: Strong base performance-linked bonus
Own the relationships that power global commodities.
Work with the world’s top commodity players across agriculture, metals, energy and more - and be the strategic force behind their success with industry-critical insights.
Package & Benefits
- Performance-driven rewards with bonus tied to portfolio growth
- Global travel opportunities to meet clients face-to-face
- Visibility across a top-tier customer base and leadership access
- Strong internal development and progression pathways
Why This Business
This is a globally respected price-reporting agency with deep roots and an ambitious future. With a heritage dating back over 150 years and a growing footprint across Europe, the Americas, and Asia, they’re trusted by the world’s biggest commodity players. Their data and insights drive market decisions in opaque sectors - and your role is key to ensuring clients get the full value.
What You’ll Be Doing
- Lead key relationships across a cross-commodity portfolio, ensuring alignment with customer goals and usage of critical data
- Drive commercial growth by identifying gaps, cross-sell opportunities, and ensuring internal alignment with Account Managers and executive sponsors
- Deliver strategic reviews and insights that highlight impact, elevate client experience, and inform renewals and upsell efforts
- Coach junior team members and champion internal initiatives that scale success across the global Customer Success function
What You’ll Bring
- Proven success in enterprise customer success or account management within a SaaS or subscription-based business
- Strong commercial mindset with experience driving growth through upsell, retention, and cross-functional collaboration
- High emotional intelligence and confidence navigating senior stakeholder relationships across global client accounts
- Experience in commodities, data services, or pricing intelligence preferred
Who This Suits
You’re a strategic relationship builder who thrives on client interaction and knows how to unlock commercial value. You enjoy owning complex portfolios and making data valuable to the businesses that depend on it. You’re ready to step up and shape customer strategy on a global scale - with the autonomy and support to lead from the front.
Apply now for a confidential conversation with Walker Lovell.