What are the responsibilities and job description for the Customer Service Representative position at Walker Filtration Inc.?
As a Customer Service Representative, your mission is to deliver accurate, timely, and professional support to customers and internal teams. This role ensures that sales orders, RMAs, credits, invoices and customer inquiries are processed efficiently, while maintaining proactive communication, attention to detail, and a positive customer experience. The CSR plays a critical role in upholding company standards, preventing delays, and supporting smooth business operations from order entry through delivery and invoicing. You will report to Customer Service Manager.
You will
Process sales orders for multiple accounts, ensuring correct pricing, materials, ship-to addresses and shipping requirements.
Develop and maintain comprehensive knowledge of compressed air systems and associated components.
Handle inbound and outbound customer calls professionally, providing status updates, pricing, lead times, product availability, shipping details, and problem resolution in a courteous and proactive manner.
Process credit and RMA requests.
Run and review weekly Open Sales Order Reports, following up on aging orders and back-orders.
Research and resolve discrepancies related to pricing, quantities, taxes, freight charges, or product availability.
- Coordinate with internal departments such as Finance, Shipping, Purchasing and Sales to resolve issues or provide updates
- Perform additional duties as required.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
- 1 - 3 years of relevant work experience.
- Associates Degree in Business or equivalent work experience
- Must be an independent self-starter with a positive attitude.
- Must be customer-service oriented
- Have excellent organizational, interpersonal, communication (verbal and written), analytical, and decision-making skills.
- Strong data entry skills.
- Be proficient in Microsoft Office, including Word and Excel.
- SAP experience preferred
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
This role offers a hybrid working arrangement, allowing you to split your time between working remotely one day per week and being on-site at our nano facility in Charlotte, NC United States (US).
Talent Acquisition Team: Mary Barnes
rive Your Career | Explore Opportunities | Realize Your Passion
Every day, across the United States and around the world, products are manufactured, facilities are constructed, critical bolts are fastened and all types of gases are compressed and turned into energy. This might seem like a collection of unrelated processes, but one company unites them – Atlas Copco.
We believe that there is always a better way. This spirit drives us to provide leading-edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.
That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
We only know where the journey starts. Where it ends is up to you!