Administrative Coordinator (Front Office)

Job Title: Administrative Coordinator (Front Office)

Department/Program: Community Based Mental Health Center

Supervisor: Executive Directors of Program

FLSA Status: Full-time/W2 (35 - 40 hours per week: Non-Exempt)

Business Hours: 7:30 AM - 4:00 PM

Compensation/Pay: $20 per hour

About Walker Family Services:

Who are we?

We SEE problems and FIX them.

We FACE challenges and INNOVATE to overcome them.

We’re not perfect – we're people just like you trying our hardest to provide necessary mental health services to those in need, including our city's most vulnerable.

At Walker Family Services, our team is focused on understanding what our people need and knowing how to provide it. If you are inspired to make a difference for our neighbors in need and aren’t afraid to roll up your sleeves to get things done, we would love to talk to you.

General Summary:

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for Walker Family Services could be the career for you! Walker Family Services is seeking a reliable, organized, and proactive Administrative Coordinator to support front office operations within a fast-paced mental health program in an excellent full-time position. The successful candidate will have a collaborative, approachable work style, and has a highly polished presence. The candidate should be exceptionally well-organized, work with a sense of urgency, and proven ability to manage internal and external communications for all levels of programs. The successful candidate will need to operate with flexibility and integrity.

Duties and Responsibilities:

• Greet clients, visitors, and staff while maintaining a professional front office environment
• Manage front desk operations, calls, and daily workflow
• Coordinate Medicaid transportation and standing orders
• Perform data entry and maintain accurate records in EMR systems
• Organize and secure confidential documentation in compliance with HIPAA
• Support administrative functions across Core and Peer Support programs
• Maintain facility organization and ensure a clean, welcoming environment
• Communicate with caregivers and providers to support client coordination
• Complete follow-up calls for absent clients
• Track and update daily client attendance logs

Job Qualifications:

• High school diploma or equivalent required
• Minimum of 2 years of administrative or front office experience
• Experience in a mental health or healthcare setting preferred
• Proficient in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint)
• Strong ability to work independently while maintaining confidentiality (HIPAA compliant)
• Ability to thrive in a fast-paced, team-oriented environment and manage multiple priorities
• Excellent organizational, written, and verbal communication skills
• Professional appearance and positive attitude required
• Familiarity with Medicaid transportation and standing orders preferred

Physical Abilities and Working Conditions

The physical abilities, working conditions and other conditions of employment listed in this document are representative of, but are not intended to provide an exhaustive list of the requirements for this position and the requirements may change to best meet the needs of our clients.

Vision: Ability to read small print and view a computer screen for prolonged periods.

Hearing: Ability to tolerate exposure to noisy conditions.

Speech: Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone or computer.

Upper Body Mobility: Ability to use hands to grasp, and manipulate small objects; manipulate fingers, twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head.

Strength: Ability to lift, push, pull and/or carry objects which weigh as much as 5 or more pounds on a frequent basis. Incumbent may be required to physically restrain parties involved in a conflict.

Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors.

Mental Requirements: Ability to read, write, understand, interpret, and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile, and coordinate information and records. Understand how to manage stress.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Experience:

• Receptionist: 2 years (Required)

Work Location: In person

Salary : $20