Account Manager - Service

Account Manager – Service    

Overall Scope

The primary responsibility of the Service Manager for our Electrical Commercial Special Project Division will be to plan, lead, and manage activities related to the identification, pursuit, and capture of commercial sales opportunities. The qualified candidate will have demonstrated skills in business development and business capture within the commercial electrical or industrial electrical industry.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Create positive working relationships and maintain regular contact with assigned accounts and potential clients.  
• Build partnering relationships with owners and owner’s representatives responsible for making decisions regarding building maintenance and repair work.
• Develop and execute business plans for defined targets.  Include methods, contact personnel, and short and long-term goals for contract, quoted and T&M work.  Ensure consistency with Walker’s overall business plan and market strategy.
• Identify customer’s operational and environmental objectives, needs and requirements.  Actively listen, probe, and identify concerns.  Clarify Walker’s capabilities and expertise and provide strategic technical solutions.   
• Position renewable service agreements as a valuable and cost-effective partnership whenever feasible.  
• Create competitive, high-quality, and timely estimates and proposals.  Negotiate value, address resistance and ‘close’ the sale.
• Assist with creating and making marketing presentations that showcase Walker’s character, resources, and capabilities.
• Seek in-house technical advice and support whenever necessary. Ensure each proposal satisfies the customer’s scope of service.
• Maintain positive relations with Service Operations personnel.  Thoroughly identify/clarify customer’s scope of service prior to the start of each new maintenance contract. 
• Track renewal dates on maintenance contracts. 
• become a successful project manager.
• Perform additional assignments per supervisor’s direction.

Travel Requirements:  0 - 25% (may vary significantly among individuals in this position)

Skills, Knowledge, Qualifications & Experience:

• Four-year degree in relevant field, with strong emphasis on business and marketing OR an equivalent amount of technical training and practical experience in electrical contracting or service
• Minimum 5 years construction-related experience, with 3 years’ experience in a marketing and/or estimating position relevant to electrical contracting
• Outstanding team building and leadership skills
• Excellent verbal and written communications skills 
• Exceptional negotiation and persuasion skills 
• Must possess the desire and capabilities to effectively make “cold calls”
• Employment is contingent upon satisfying all jobsite-specific access requirements, with no outstanding restrictions from any jobsite or from working with any of Walker’s partnering General Contractors, Owners, Customers, etc.  Employment is contingent upon satisfying all jobsite-specific access requirements, with no outstanding restrictions from any jobsite or from working with any of Walker’s partnering General Contractors, Owners, Customers, etc.

SUPERVISORY RESPONSIBILITY:

·         This position will supervise and support our lead techs, job runners, etc. from the office (coordination, logistics, material management, etc.)  and with frequent jobsite visits to insure we are staying productive and meeting the client’s needs.

WORK ENVIRONMENT

·         This job operates in a client project environment with exposure to employee, subcontractors and trades.

PHYSICAL DEMANDS                                                 

·         While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

·         This job operates in a client project environment with exposure to employee, subcontractors, and trades.

·         Ability to freely access all points of a construction site in wide-ranging climates and environment

·         Ability to comprehend forms in space and understand relationships of plane and solid objects.  May be used in such tasks as blueprint reading and in solving geometry problems.  Frequently described as the ability to “visualize” objects of two and three dimensions, or to think visually of geometric forms.

·         Ability to manipulate materials and/or equipment up to 50 lbs. The frequency of manipulation if frequently.

·         Ability to move up or mount by using the hands or feet to include:

Ladders - Step stool, 8' to 10' ladder, extension ladder

Stairways - 3 or more flights

·         To bend forward or down from the middle of the waist or the middle of the back, to bend, downwards, to lower oneself and/or to move freely on hands and knees between 20-50 times daily                                                                 

·         To stretch out, extend, or put forth a bodily part. To touch or grasp something, by extending or stretching. To touch, lift, hold or operate with the hands up to 50 times daily.                            

·         To perceive or comprehend by the sense of sight.

Characteristics are: Focus, Color perception or depth perception.                                               

·         The ability to operate or convey in a vehicle, Car, Commercial Vehicle

Position Type/Expected Hours of Work

·         This is a full-time position; days and hours of work are Monday through Friday, 7:00 a.m. to 5 p.m.

Education and Qualifications

·         High School Diploma

·         A degree in Construction Management or Project Management or equivalent experience.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.