Insurance Claims Senior Analyst

Department

Servicing - GSE

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop as well as certain life insurance companies, bank, and CMBS loans.  Our Servicing experts are the borrower’s primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff.  The Department consists of six main functional areas: Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance. W&D’s Servicing portfolio is the 8th largest in the U.S., and W&D is one of Fitch’s highest-rated Servicers, with a rating of CPS1-.

The Impact You Will Have

This position manages invoice and reimbursement approval processes related to insurance premium payment and assists with the insurance claim process.

Primary Responsibilities

• Coordinate insurance claim submissions by completing and submitting required Lender forms (Fannie Mae, Freddie Mac, Capital Markets) within prescribed timeframes.
• Analyze and enter claim data into servicing and workflow systems with accuracy and attention to detail.
• Develop, maintain, and optimize tracking tools and dashboards in Excel or other reporting systems to monitor claim progress and portfolio exposure.
• Review and interpret documentation from Borrowers and Insurance Companies to ensure compliance with lender and investor requirements.
• Evaluate and process insurance loss disbursement requests in alignment with Lender guidelines, balancing efficiency with risk management.
• Collaborate cross-functionally with Asset Managers and other stakeholders to assess property conditions and claim resolution status.
• Support catastrophe response initiatives through data analysis, reporting, and coordination with internal teams and external partners.
• Communicate insights and findings effectively with teammates, clients, and Lenders to drive informed decisions and issue resolution.
• Generate and interpret ad hoc reports to identify trends and opportunities for process improvement related to insurance claims and property performance.
• Contribute to continuous improvement efforts and perform additional duties as assigned.
• Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.
  
  

Education And Experience

• Bachelor’s degree strongly preferred.
• 2 years of property claims or asset management experience
  
  

Knowledge, Skills And Abilities

• Requires excellent communication skills, written and oral, through all levels of the organization.
• Strong analytical skills, including use of all MS Office products
• Ability to work as part of a team, while providing a strong individual contribution
• Excellent attention to detail, judgement, flexibility, and dependability
• Strong time management and organizational skills
• Ability to maintain a positive attitude with large volume of work.
• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders
  
  

This position has an estimated base salary of $64,000 - $75,000 plus discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

What We Offer 

• The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023
• Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include:
• Up to 83% subsidized medical payroll deductions
• Competitive dental and vision benefits
• 401(k) match
• Pre-tax transit and commuting benefits
• A robust health and wellness program – earn cash rewards and gain access to resources that
  
  

promote health, engagement, and balance

• Paid maternity and parental leave, as well as other family paid leave programs
• Company-paid life, short and long-term disability insurance
• Health Savings Account and Healthcare and Dependent Care Flexible Spending
• Career development opportunities
• Empowerment and encouragement to give back – volunteer hours and donation matching
• Eligibility may vary based on average number of hours worked
  
  

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

SPAM

Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.