Systems Support Engineer II

Description

About Us:

Walker Digital Table Systems, LLC (WDTS) innovates and develops products for the Asian and North American gaming markets including the PJM enabled Perfect Pay suite of table games solutions. Perfect Pay combines the accuracy, efficiency, and integrity of an electronic table game with the emotion and excitement of the live dealer table game experience.

The senior management team within the group comprises, of necessity, highly skilled executives with critical experience in the field of complex system solutions for the casino environment, knowledge of casino and resort operations at the most advanced level and high-level understanding of the strategic importance of solutions which meet the compliance, security, financial integrity and customer relationship needs of resort operators.

Job Summary

The Systems Support Engineer is responsible for independently performing complex system installations, configurations, and advanced troubleshooting. This role provides Tier 2 technical support, acting as an escalation point for tier for Tier 1 issues. This role involves close collaboration with cross-functional teams and occasional travel both regionally and internationally, reporting to the Director of Delivery and Support.

Duties & Responsibilities

• Install, configure and troubleshoot hardware, software, and tools for new and existing customer deployments.
• Perform system installations, upgrades and maintenance and maintain related technical documentation.
• Support demo room operations and resolve any technical issues affecting functionality.
• Deploy and maintain internal labs and vendor test environments.
• Conduct system analysis, diagnose issues through lab replication, and implement root cause fixes.
• Provide on-call support as part of a team rotation, including nights/weekends/holidays as scheduled by management.
• Collaborate with internal teams and external stakeholders to maintain and improve system performance.
• Maintain compliance with local employment laws and regulations and recommended best practices; review policies and practices to maintain compliance.
• Perform other related duties as assigned to fulfill business needs.
  
  

Requirements

Required Skills & Abilities:

• Proficiency in Linux-based systems, microservices, and containerization.
• Experience with scripting, database (SQL) queries, and TCP/IP networking principles.
• Familiarity with RFID technologies, system integration, and support best practices.
• Knowledge of microservice architecture, containerization, and open-source products.
• Strong analytical, communication, and problem-solving skills.
• Ability to work outside regular business hours and travel as needed.
• Customer-focused with experience handling technical support in complex environments.
  
  

Education & Experience

• Bachelor's degree in a technology-related field or equivalent experience.
• Minimum 3 years in systems engineering, IT support, hardware/software troubleshooting, or a related role.
• Experience with VMWare, Windows Server, and PostgreSQL is a plus.
• Experience with Red Hat and/or Rocky Linux.
• Experience with VMWare and/or Nutanix.
  
  

Physical Requirements

• Ability to sit or stand for extended periods while working at a desk or computer station.
• Occasional lifting or carrying of objects weighing up to 50 pounds, such as hardware, equipment, or office supplies, with or without assistance.
• Ability to perform tasks requiring fine motor skills, such as typing, using office equipment, or operating a computer.
• Ability to travel locally and/or internationally 10-30% of the time for customer service needs, or site visits, which may involve occasional lifting and walking.
• Ability to participate in in-person meetings and presentations, including standing or moving about a room.
• Must be able to work in an office environment and/or customer site location with varying noise levels and demands.
  
  

Job Type

Full-time, exempt

Total Rewards

$80,000 - $90,000 annually. Applicable pay within the posted range may vary based on factors including, but not limited to, geographical location, job function of the position, education, and experience of the selected candidate. Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as business results.

• Medical (HSA), Dental, Vision Insurance
• Employer-provided Group Life Insurance & Long-Term Disability Insurance
• 401k Retirement Plan with Employer Contributions
• Generous Paid Time Off & 15 Paid Holidays
• Discretionary Bonus Plan, based on eligibility
  
  

Equal Opportunity

Walker Digital Table Systems, LLC (WDTS) is an Equal Opportunity Employer. We appreciate and welcome the value and contributions of individuals with diverse backgrounds and encourage all qualified individuals to apply.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any aspect of the employment process, please contact hr@wdtablesystems.com.