What are the responsibilities and job description for the Public Safety Telecommunicator - Trainee position at Walker County Public Safety Communications Center?
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Public Safety Telecommunicator
Walker County Public Safety Communication Center
SUMMARY OF POSITION:
The Public Safety Telecommunicator (PST) is a highly technical role that provides electronic and verbal communication between citizens and public safety personnel. PST I personnel are responsible for receiving and prioritizing emergency and non-emergency service requests from various sources.
Key duties include evaluating incoming calls to determine the appropriate level of Law Enforcement, Fire, EMS, and/or Public Works response; dispatching units; providing self-help instructions; and transmitting information in accordance with established procedures. PSTs monitors field units, enters and retrieves computer data, and operates multiple types of communications equipment.
· WORK EVIRONMENT & PHYSICAL REQUIREMENTS
This position requires working in an emergency operations environment for extended periods (12 hours), across various shifts, and responding to short-notice call-ins during emergencies. Physical activities include:
- Sitting, standing, walking, stooping, kneeling,
- Lifting (up to 35 pounds)
- Fingering, grasping, handling, feeling
- Talking, Hearing / listening, seeing/ observing
- Repetitive motions.
Specific vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus. The role involves working inside with occasional field environment; time pressures and stressful situations.
SUPERVISION
- Reports to Communications Supervisors and Directors.
- Supervisory Responsibilities: none
RESPONSIBILITIES & DUTIES:
· ESSENTIAL DUTIES, RESPONSIBILITIES, FUNCTIONS & SKILLS:
o Answer multi-line telephones including E9-1-1 lines.
- Communicate with hearing/speech-impaired citizens via TDD and/or Text2911.
- Communicate clearly and courteously in English, both verbally and in writing
- Hearing within established standards
- Simultaneously listen to and comprehend both telephone and radio traffic.
o Apply Center policies, procedures, performance standards, and local ordinances
o Document service calls and activity in the computer-aided dispatch system
o Operate multiple computer screens, video monitors, and up to three keyboards
o Use the TLETS per established guidelines
o Operate two multi-channel public safety radio systems
o Assign appropriate personnel for routine and emergency calls
o Maintain focus amid distractions and remain calm under stress
o Read and interpret maps and various written formats
o Maintain certifications and attend ongoing training
o Complete mandatory field observation hours
o Perform tasks independently and collaboratively
o Adapt quickly to changing tasks without loss of efficiency or composure
o Ensure accuracy of entered information
- Other duties as assigned
- REQUIRED QUALIFICATIONS, ACCEPTABLE EXPERIENCE & TRAINING:
o No experience required; 2 years of Telecommunicator experience preferred.
o TCOLE Telecommunications license within 1 year.
o High school diploma or GED
o Proficiency in English, including spelling, grammar, and punctuation
o Valid Texas driver’s license and vehicle insurance
o Successful completion of local and State TCOLE hiring requirements
o Intermediate computer skills with emphasis on accuracy and speed
o Completion of WCPSCC Training Program
o Completion of Probationary Period
o Basic TCOLE Telecommunicator License (within 1 year)
o Completion of TCIC/NCIC Full Access course
o AHA BLS for Healthcare Providers (within 6 months)
o IAED EMD certification (within 6 months)
o Availability to work rotating shifts, holidays, and weekends
SIGNATURE – REVIEW & COMMENT
I have reviewed this job analysis and its attachments and find it to be a fair description of the demands of this job.
Chairman
Vice-Chairman
Date
Board Member
Board Member
Date
Board Member
Board Member
Date
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change by the Executive Board as the needs of the Center and requirements of the job change.
- REV. DATE 10/2025 DEPARTMENT: Walker County Public Safety Communications Center
Job Type: Full-time
Pay: $50,500.00 - $62,717.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Huntsville, TX 77320 (Required)
Ability to Relocate:
- Huntsville, TX 77320: Relocate before starting work (Required)
Work Location: In person
Salary : $50,500 - $62,717