What are the responsibilities and job description for the Assistant Communications Director position at Walker County Public Safety Communications Center?
Job Posting: Assistant Communications Director
Walker County Public Safety Communications Center (WCPSCC)
Location: Huntsville, Texas
Position Type: Full‑Time
Application Period: Open Until Filled
Pay Scale: $65,676 - $96,761
About the Position
The Walker County Public Safety Communications Center (WCPSCC) is seeking a dedicated, forward‑thinking Assistant Director to help lead a high‑performing 24/7 emergency communications operation. This role is ideal for an experienced public safety communications professional who thrives in a fast‑paced environment, values operational excellence, and is committed to serving our community with integrity and professionalism.
The ideal candidate brings strong instructional design skills, a deep understanding of emergency communications, and the ability to analyze performance trends and drive continuous improvement.
Key Responsibilities
· Assist in establishing and implementing the Center’s strategic direction and mission.
- Support operational procedures for call reception, call processing, dispatch protocols, and TLETS/NLETS operations.
- Participate in hiring, training, scheduling, performance evaluations, commendations, and disciplinary actions.
- Assist with annual budget preparation and purchasing in accordance with established guidelines.
- Research and recommend improvements to communications services and operational efficiency.
- Maintain strong working relationships with the Executive Board, Advisory Board, emergency service partners, elected officials, and the public.
- Respond to complaints, grievances, and operational concerns.
- Provide leadership, mentorship, and support to all subordinate personnel.
- Maintain comprehensive knowledge of Center policies, SOPs, FCC regulations, E911 procedures, and local ordinances.
- Perform duties under stressful, high‑stakes conditions while exercising sound judgment.
- Perform all duties of a Public Safety Telecommunicator and Communications Specialist as needed.
Quality Assurance & Improvement
- Administer the Quality Improvement Unit (QIU) for call‑taking and dispatch, including EMD, EFD, and EPD.
- Supervise and develop ED‑Q / QA evaluators.
- Conduct call reviews, case evaluations, and protocol compliance assessments.
- Identify performance trends, potential liability issues, and areas needing remedial training.
Program Administration
- Maintain accurate training and QA records and certifications.
- Prepare reports, analyze data, and recommend program improvements.
- Assist with budget planning, training contracts, and instructor recruitment.
- Coordinate staffing needs related to training assignments.
Leadership & Interagency Collaboration
- Represent WCPSCC in meetings, committees, and interagency initiatives.
- Support accreditation efforts (IAED/NAED) and compliance with industry standards.
- Assist in developing and implementing operational procedures and protocols.
- Serve as a resource for employee or citizen concerns related to training or QA.
Minimum Qualifications
Required
- High school diploma or GED.
- Four or more years of experience as a telecommunicator, including training, QA, or supervisory experience.
- Ability to obtain/maintain:
- TCOLE Basic Instructor License (within first year)
- TCIC/TLETS Full Access
- TDD/TTY Training
- CTO Certification or equivalent
- Experience with EMD and EFD protocols.
- U.S. citizenship and strong English communication skills.
- Completion of a supervisor or management training course.
Preferred
- Associate degree in Public Safety, Education, Public Administration, or related field.
- Advanced TCOLE Telecommunicator Certificate.
- DPS TCIC/TLETS Associate Trainer.
- CPR Instructor certification.
- Emergency Dispatch Quality Improvement Specialist certification.
Knowledge, Skills & Abilities
- Strong understanding of emergency communications operations, CAD systems, and public safety procedures.
- Expertise in adult learning theory, curriculum development, and instructional design.
- Ability to analyze performance data and implement effective training or QA interventions.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft 365, LMS platforms, QA software, and instructional technology.
- Strong time management, problem‑solving, and decision‑making abilities.
Working Conditions
- Work performed in an emergency communications center, office, and classroom environment.
- Extended periods of sitting or standing; use of computers and instructional equipment.
- Occasional lifting up to 35 lbs.
- May require travel for training, conferences, or interagency coordination.
Pay: $65,676.00 - $96,761.00 per year
Benefits:
- 401(k)
- Cell phone reimbursement
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Experience:
- Public Safety Communications: 6 years (Required)
License/Certification:
- TCOLE Telecommunicator license or able to obtain (Preferred)
Ability to Commute:
- Huntsville, TX 77320 (Required)
Work Location: In person
Salary : $65,676 - $96,761