Service Consultant

Seeking an Experienced Service Consultant/Advisor

Do you LOVE cars and customers as much as we do? Come join Volkswagen Mandeville as we continue to grow, as a member of our team you will get the best of both worlds - German Engineering, the Best in class Customer Base, and a management staff that cares about you as an individual and wants you to succeed and make the most you can make.

As a Service Consultant, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and should be well-versed in product offerings, sales, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Consultants should be true professionals who enjoy helping others. We are seeking experienced Service Consultants but would welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Volkswagen Mandeville is continuing to grow and changing to meet the needs of our clients and our employees with new management in place and a talented staff of technicians with years of experience could you been the missing piece of the puzzle that helps us get to the next level of customer service?

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• 6 paid Holidays and 3 Personal paid days off a year
• Growth opportunitiesfrom within
• Paid Training
• Industry leading compensation plan
• Employee vehicle purchase plans
• Family owned and operateddealership
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunchesprovided when scheduled
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Greet customer on service drive, per form walk around with customer
• Take ownership of the customer's experience by carrying out thoseadditionalassignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Documentand Bookcustomer repair ordered precisely andaccurately

Qualifications

• ExperiencedService Consultant (2 years)
• Organized and friendly personality
• Process Driven
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing tosubmitto a pre-employment background check & drug screen