Medical Receptionist - Talent Pool

Position: Medical Receptionist

Classification: Hourly

Disclaimer:

WWC Gynecology & Aesthetics is currently conducting interviews to build a qualified talent pool for future opportunities. The interview process includes one virtual interview and one in-person working interview lasting approximately 12 hours.

Candidates who successfully complete the interview process will be added to our approved hiring list and may be contacted directly when a position becomes available, without needing to complete another interview process.

Due to the high volume of applicants, we kindly ask that candidates do not call the office regarding application or interview status updates. All applicants are personally evaluated by our hiring team, and selected candidates will be contacted directly.

Position Summary:
The Medical Receptionist is responsible for answering phones, scheduling appointments, and returning emails to ensure compassionate patient care.

Primary Responsibilities
Answer, scribe, and transfer incoming communication and inquiries by phone and email
Respond and comply with requests for information
Schedule, confirm, and maintain timely appoints of patients via phone, online, and patient portal
Verify insurance information and verify co-pays, deductibles, and balances
Inform patients of medical office policies and procedures
Virtual back-office support with chart prep, insurance verification, and pre-authorizations, as needed
Respond to incoming medical record requests
Maintain patient confidentiality at all times
Perform other duties as assigned

Knowledge, Skills, and Abilities:
Knowledge of medical terminology, procedures, and diagnoses preferred
Understand general administrative processes
Ability to multitask within a high-functioning, fast-paced, multidisciplinary medical center
Working knowledge of healthcare insurance preferred
Knowledge of EMR preferred
Individual must be skilled in verbal and written communication skills, able to read from a script
Able to develop good customer relationships to achieve customer satisfaction
Ability to self-manage and be productive with minimal supervision
Project management
Attention to detail
Cheerful attitude

Qualifications:
High School Diploma required
1-2 years experience in a medical clinic

Essential Functions/Physical Requirements:
The requirements below are required with or without reasonable accommodations:
Ability to tolerate walking, standing, and sitting throughout the day.
Ability to meet the attendance requirements for the position.